At a Glance
- Tasks: Lead a dynamic beauty team and drive sales in a luxury retail environment.
- Company: Globally recognised luxury beauty brand with a focus on creativity and innovation.
- Benefits: Competitive salary, career progression, and a vibrant team culture.
- Other info: Exciting opportunity for ambitious leaders passionate about beauty and team development.
- Why this job: Join a fast-paced environment and make a real impact on client experiences.
- Qualifications: Management experience in luxury beauty or premium retail is essential.
The predicted salary is between 35000 - 45000 £ per year.
A globally recognised luxury beauty brand is seeking a commercially driven Assistant Business Manager to support the leadership of one of its highest-performing locations in the UK. This is an exciting opportunity for an ambitious retail leader who thrives in a fast-paced, high-energy environment and is passionate about beauty, artistry, client experience, and team development.
Working closely with the Business Manager, you will play a key role in leading a large, dynamic team of around 20 people, driving performance across all commercial KPIs while delivering an exceptional customer journey. The ideal candidate will come from a premium or luxury beauty background and be confident managing high footfall, elevated service standards, and a significant volume business.
Key Responsibilities- Support the daily leadership and performance of a large beauty team within a fast-paced luxury retail environment
- Drive sales, productivity, and client engagement through strong commercial awareness and hands-on leadership
- Lead by example on the shop floor, delivering exceptional customer service and artistry experiences
- Coach, motivate, and develop team members to consistently achieve KPI targets and service standards
- Support recruitment, onboarding, training, and succession planning across the team
- Build strong relationships with VIP clients and create memorable customer experiences that encourage loyalty and repeat business
- Maintain outstanding visual merchandising and operational standards at all times
- Analyse trading performance and implement action plans to maximise opportunities
- Partner closely with senior leadership and wider retail teams to support business growth and brand initiatives
- Previous management experience within luxury beauty, premium retail, or a similar high-volume environment
- Strong experience leading sizeable teams in a commercially driven setting
- Confident working within a fast-paced environment with high customer traffic and demanding sales targets
- Passionate about beauty, artistry, customer experience, and team development
- A natural motivator with strong communication and leadership skills
- Highly organised, proactive, and solutions-focused
- Experience managing KPIs such as ATV, conversion, UPT, and client retention
This is a fantastic opportunity to join a brand known for its creativity, innovation, and strong internal progression opportunities.
Luxury Beauty Retail Lead — KPI & VIP Client Experience in Birmingham employer: Elite Associates
Join a globally recognised luxury beauty brand that champions creativity and innovation, offering an exceptional work culture where your passion for beauty and client experience can truly shine. With a focus on employee growth, you will have access to robust training and development opportunities, ensuring your career flourishes in a dynamic, fast-paced environment. Located in one of the UK's highest-performing locations, this role not only allows you to lead a talented team but also to build lasting relationships with VIP clients, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Beauty Retail Lead — KPI & VIP Client Experience in Birmingham
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and recent campaigns. This way, when you walk into that interview, you can show off your passion for beauty and how you align with their vision.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve driven sales or developed your team. Be ready to share these during interviews to demonstrate your hands-on approach and ability to motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Luxury Beauty Retail Lead — KPI & VIP Client Experience in Birmingham
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty and artistry shine through. Share specific experiences that highlight your passion and how it aligns with our brand values.
Highlight Your Leadership Skills:We want to see how you've led teams in the past! Include examples of how you've motivated and developed team members, especially in high-pressure environments. This will show us you're ready to take on the challenge.
Be Commercially Savvy:Make sure to mention your experience with KPIs and driving sales. We’re looking for someone who understands the commercial side of retail, so share any relevant achievements that demonstrate your ability to boost performance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Elite Associates
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the luxury beauty sector, like average transaction value (ATV) and client retention rates. Being able to discuss how you've driven these metrics in your previous roles will show that you understand the commercial side of the business.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in high-pressure environments. Think about specific situations where you motivated your team or improved service standards. This will demonstrate your ability to lead by example and develop others, which is crucial for this role.
✨Passion for Beauty and Client Experience
Express your enthusiasm for the beauty industry and your commitment to delivering exceptional customer experiences. Share stories that highlight your artistry skills and how you've created memorable moments for clients, especially VIPs. This will resonate well with the brand's values.
✨Visual Merchandising Matters
Be ready to discuss your approach to visual merchandising and maintaining operational standards. Bring examples of how you've enhanced store presentation in the past, as this role requires a keen eye for detail and an understanding of how it impacts customer engagement and sales.
