At a Glance
- Tasks: Lead a dynamic team to deliver exceptional luxury skincare consultations and customer experiences.
- Company: Join an iconic luxury beauty brand in a prestigious department store.
- Benefits: Competitive salary, commission, ongoing training, and excellent employee perks.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the face of luxury skincare and inspire a passionate team.
- Qualifications: Experience in luxury beauty management and a passion for skincare.
The predicted salary is between 30000 - 40000 £ per year.
We are partnering with an iconic luxury beauty brand to recruit a Counter Manager for one of its prestigious department store locations. This is an exciting opportunity to lead a small, high-performing team within a fast-paced beauty hall, delivering exceptional skincare consultations and world-class customer experiences.
This role would suit an inspiring leader who is passionate about luxury skincare, enjoys coaching and developing others, and leads from the front through exceptional service and commercial excellence. You'll be just as comfortable performing consultations and driving sales as you are motivating your team to exceed targets and create loyal, long-term clients.
The Role
- Lead and inspire a small counter team to consistently deliver an exceptional luxury customer experience.
- Drive sales performance through outstanding consultations, personalised skincare prescriptions and premium service.
- Act as the face of the brand within a busy department store environment, creating excitement and attracting new customers to the counter.
- Coach and develop your team through regular feedback, demonstrations and product education to maximise performance and confidence.
- Monitor daily, weekly and monthly KPIs, identifying opportunities to improve results and exceed commercial objectives.
- Build a strong client base through effective CRM, follow-up appointments and long-term relationship building.
- Host skincare consultations, product demonstrations and in-store events to drive customer engagement and brand awareness.
- Ensure exceptional visual merchandising and merchandising standards are maintained at all times.
- Manage stock levels, ordering, inventory control and operational compliance.
- Build strong relationships with department store management and neighbouring brands to maximise commercial opportunities and footfall.
- Lead by example on the shop floor, creating a positive, energetic and high-performing team culture.
About You
- Previous management or supervisory experience within luxury beauty, premium skincare or prestige cosmetics.
- Passionate about skincare with the ability to confidently deliver personalised consultations and recommendations.
- A natural coach who enjoys developing individuals and creating high-performing teams.
- Commercially driven with a strong track record of achieving and exceeding sales targets and KPIs.
- Excellent clientelling skills with the ability to build lasting customer relationships.
- Comfortable working in a fast-paced department store environment while maintaining impeccable service standards.
- Highly organised with strong operational, stock management and administrative skills.
- Professional, engaging and confident, with a genuine passion for delivering memorable customer experiences.
What's on Offer
- The opportunity to represent an internationally recognised luxury beauty brand.
- Leadership of a close-knit, supportive team within a prestigious department store setting.
- Ongoing training and development in luxury skincare and customer experience.
- Competitive salary, commission structure and excellent employee benefits.
Counter Manager in London employer: Elite Associates Europe Limited
Join a prestigious luxury beauty brand as a Counter Manager, where you will lead a dedicated team in a vibrant department store environment. Enjoy a culture that prioritises exceptional customer experiences and personal development, with ongoing training in luxury skincare and competitive benefits. This role offers the chance to inspire others while driving sales and building lasting client relationships, making it an ideal opportunity for those passionate about beauty and leadership.
Contact Details:
Elite Associates Europe Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Counter Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elite Associates Europe Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elite Associates Europe Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Counter Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elite Associates Europe Limited:Your cover letter is your chance to shine! Tell us why you want to work at Elite Associates Europe Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elite Associates Europe Limited!
How to prepare for a job interview at Elite Associates Europe Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
