At a Glance
- Tasks: Lead a high-performing team to deliver exceptional luxury skincare consultations and customer experiences.
- Company: Join an iconic luxury beauty brand in a prestigious department store.
- Benefits: Competitive salary, commission, ongoing training, and excellent employee perks.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the face of luxury skincare and inspire others while driving sales.
- Qualifications: Experience in luxury beauty management and a passion for skincare.
The predicted salary is between 30000 - 40000 £ per year.
About the Opportunity
We are partnering with an iconic luxury beauty brand to recruit a Counter Manager for one of its prestigious department store locations. This is an exciting opportunity to lead a small, high-performing team within a fast-paced beauty hall, delivering exceptional skincare consultations and world-class customer experiences. This role would suit an inspiring leader who is passionate about luxury skincare, enjoys coaching and developing others, and leads from the front through exceptional service and commercial excellence. You'll be just as comfortable performing consultations and driving sales as you are motivating your team to exceed targets and create loyal, long-term clients.
The Role
- Lead and inspire a small counter team to consistently deliver an exceptional luxury customer experience.
- Drive sales performance through outstanding consultations, personalised skincare prescriptions and premium service.
- Act as the face of the brand within a busy department store environment, creating excitement and attracting new customers to the counter.
- Coach and develop your team through regular feedback, demonstrations and product education to maximise performance and confidence.
- Monitor daily, weekly and monthly KPIs, identifying opportunities to improve results and exceed commercial objectives.
- Build a strong client base through effective CRM, follow-up appointments and long-term relationship building.
- Host skincare consultations, product demonstrations and in-store events to drive customer engagement and brand awareness.
- Ensure exceptional visual merchandising and merchandising standards are maintained at all times.
- Manage stock levels, ordering, inventory control and operational compliance.
- Build strong relationships with department store management and neighbouring brands to maximise commercial opportunities and footfall.
- Lead by example on the shop floor, creating a positive, energetic and high-performing team culture.
About You
- Previous management or supervisory experience within luxury beauty, premium skincare or prestige cosmetics.
- Passionate about skincare with the ability to confidently deliver personalised consultations and recommendations.
- A natural coach who enjoys developing individuals and creating high-performing teams.
- Commercially driven with a strong track record of achieving and exceeding sales targets and KPIs.
- Excellent clientelling skills with the ability to build lasting customer relationships.
- Comfortable working in a fast-paced department store environment while maintaining impeccable service standards.
- Highly organised with strong operational, stock management and administrative skills.
- Professional, engaging and confident, with a genuine passion for delivering memorable customer experiences.
What's on Offer
- The opportunity to represent an internationally recognised luxury beauty brand.
- Leadership of a close-knit, supportive team within a prestigious department store setting.
- Ongoing training and development in luxury skincare and customer experience.
- Competitive salary, commission structure and excellent employee benefits.
Counter Manager employer: Elite Associates Europe Limited
Join a prestigious luxury beauty brand as a Counter Manager, where you will lead a dedicated team in a vibrant department store environment. Enjoy a supportive work culture that prioritises employee development through ongoing training and coaching, while also offering competitive salaries and attractive benefits. This role not only allows you to inspire others and drive sales but also provides the unique opportunity to build lasting relationships with clients and enhance your career in the luxury skincare industry.
Contact Details:
Elite Associates Europe Limited Recruitment Team
