Business Manager - Luxury Skincare

Business Manager – Luxury Skincare

London | Full-Time | Permanent

We are partnering with a prestigious international luxury skincare brand to recruit an experienced Business Manager for one of its key London locations.

This is an exciting opportunity for a commercially driven and people-focused manager with a strong background in luxury beauty or skincare. You will take ownership of a high-profile counter, leading a close-knit team while driving sales, client engagement and an exceptional standard of luxury service.

The Role

As Business Manager, you will have full responsibility for the day-to-day performance of the counter, balancing commercial leadership with team development and an elevated approach to client experience.

Key responsibilities will include:

• Leading, motivating and developing a team of 5+ Beauty Consultants
• Taking ownership of counter performance, sales targets and key KPIs
• Creating clear daily, weekly and monthly objectives for the team
• Coaching from the floor and leading by example through your own client interactions and sales
• Driving a strong culture of clienteling, CRM and repeat business
• Developing relationships with VIP and international clientele
• Delivering an elevated and highly personalised skincare consultation experience
• Ensuring the team confidently communicates product benefits, ingredients, routines and the wider brand story
• Identifying opportunities to grow the business through events, appointments and client outreach
• Building strong relationships with the department store and internal stakeholders
• Managing rotas, team performance, training and day-to-day operational requirements
• Maintaining impeccable counter standards and ensuring the brand is represented consistently
• Reporting on performance, identifying opportunities and implementing actions to drive results

About You

We are looking for an established beauty retail manager who combines strong commercial awareness with genuine passion for skincare and people development.

You will ideally have:

• Previous Business Manager, Counter Manager or equivalent management experience within luxury beauty, skincare, fragrance or cosmetics
• Proven experience directly managing and developing a small team of at least 5 people
• A strong understanding of KPIs, targets and how to translate these into daily actions
• Excellent coaching and people-management skills
• Confidence managing performance and maintaining high standards
• Strong CRM and clienteling experience, with the ability to build long-term relationships
• A polished, engaging and service-led approach
• Genuine interest in luxury skincare and delivering expert, tailored consultations
• Experience working within a luxury department store environment would be highly advantageous
• Additional language skills are desirable but not essential

This is a fantastic opportunity for a strong beauty manager who wants to take ownership of a luxury skincare business, develop a talented team and build a loyal client community within a prestigious retail environment.

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