At a Glance
- Tasks: Manage customer accounts, ensuring retention and growth through exceptional service.
- Company: Join Elis, a leader in sustainable textile and hygiene services.
- Benefits: Enjoy 33 days holiday, company car, pension, and private medical.
- Other info: Exciting career growth opportunities in a supportive team environment.
- Why this job: Make a real impact by enhancing customer relationships and driving business growth.
- Qualifications: Strong communication skills, attention to detail, and a collaborative mindset.
The predicted salary is between 35000 - 45000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios. Think like the customer and act as the voice of the customer internally while driving the business position.
Your Mission at Elis:
- The effective management of a portfolio of accounts with a principle aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross-selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities.
- Ensure the Company's growth targets for the customer portfolio are achieved.
- Select and implement the best approach to win the growth opportunity.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer.
- Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends.
- Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Driver's license.
What's on offer?
- 33 Days Holiday
- Company Car
- Company Pension
- Employee Assistance Programme
- Life Assurance
- On-site Parking
- Private Medical
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer:
- Competitive Salary plus bonus
- 33 days holiday per year
- Company Pension
- Private Medical
- Working with a great team
Interested? Then apply online!
Locations
Account Manager in Wakefield, Yorkshire employer: Elis
Elis is an exceptional employer that prioritises employee well-being and sustainability, offering a dynamic work culture where collaboration and growth are at the forefront. As a Customer Account Manager, you will benefit from a competitive salary, generous holiday allowance, and comprehensive health benefits, all while working in a supportive environment that encourages career advancement and personal development. With a commitment to circular services and reducing environmental impact, Elis provides a meaningful opportunity to contribute to a sustainable future while building strong relationships with clients.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Wakefield, Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Account Manager role.
✨Tip Number 2
Prepare for interviews by researching Elis and understanding their values around sustainability and customer service. Show them you’re not just another candidate; you’re someone who truly gets their mission and can contribute to it.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the job description. Highlight your experience in customer retention and account management, and don’t forget to share specific examples of your successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Account Manager in Wakefield, Yorkshire
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer service and account management, and show how you can contribute to our mission at Elis.
Showcase Your Skills:We want to see your ability to analyse data and manage customer relationships. Use specific examples from your past roles to demonstrate how you've successfully retained customers and driven growth.
Be Authentic:Let your personality shine through in your application. We value collaboration and a positive attitude, so don’t be afraid to show us who you are and how you can fit into our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Elis
✨Know Your Customer
Before the interview, take some time to research Elis and its customer base. Understand their needs and how the company’s services can benefit them. This will help you demonstrate that you can think like the customer and act as their voice internally.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles. Bring examples of how you've identified trends or opportunities for growth in customer accounts. This will show that you have the attention to detail and analytical mindset they’re looking for.
✨Demonstrate Relationship Building
Think of specific instances where you've successfully built relationships with clients or colleagues. Be ready to share these stories during the interview to illustrate your strong collaboration and influencing skills, which are crucial for an Account Manager role.
✨Prepare for Scenario Questions
Anticipate questions about handling complaints or lost business. Prepare a structured approach to how you would analyse the situation and implement solutions. This will highlight your proactive management style and ability to drive improvements.
