At a Glance
- Tasks: Manage customer queries and support account managers in a dynamic environment.
- Company: Join Elis, a leading international multi-service provider with a supportive culture.
- Benefits: Enjoy 29 days holiday, competitive salary, and an employee assistance programme.
- Other info: Great opportunities for personal and professional growth in a collaborative team.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong communication skills and proficiency in Microsoft Office, especially Excel.
The predicted salary is between 27500 - 27500 € per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!
We currently have an exciting opportunity for a Customer Relationship Advisor to join our Inchinnan site. This role is a fixed term role for 6 months and the working pattern is Monday-Friday 8:00am-4:30pm with a rotational weekend. We are looking for someone whose organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.
Your Mission at Elis:
- Managing and following up on customer queries and questions.
- Supporting on an internal service inbox.
- Dealing with customer complaints and complaint resolution.
- Uploading information into Customer Portals.
- Co-ordination and support for Account Managers.
- Working closely with key stakeholders including local and regional management teams.
- Participate in and support continuous improvement projects/workstreams.
- Reactive renegotiation of accounts.
What will make you stand out?
- Excellent communication skills both verbal and written.
- Excellent working knowledge of Microsoft Office, including advanced Excel skills.
- Customer and solution focused.
- Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.
What's on offer?
- 29 Days Holiday
- Employee Assistance Programme
- Competitive salary of up to £27,500
- Supportive work environment with plenty of development opportunities
Interested? Then apply online!
Customer Service Advisor in Renfrew employer: Elis
Elis is an excellent employer that prioritises the well-being and development of its employees, offering a supportive work environment at our Inchinnan site. With competitive salaries, 29 days of holiday, and a strong focus on employee growth through continuous improvement projects, we empower our Customer Service Advisors to excel in their roles while delivering exceptional service. Join us to be part of a dynamic team where your organisational skills and passion for customer service will be valued and nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Renfrew
✨Tip Number 1
Get to know the company! Research Elis and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer service, make sure you can articulate your thoughts clearly. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your Excel skills! Brush up on your Microsoft Excel knowledge and be ready to discuss how you've used it in past roles. Maybe even prepare a quick example to share during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Elis. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Renfrew
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your organisational skills and proficiency in Microsoft Office, especially Excel, as these are key for us at Elis.
Craft a Compelling Cover Letter:Your cover letter should reflect your passion for customer service. Share specific examples of how you've delivered high levels of support in previous roles to show us you're the right fit.
Showcase Your Communication Skills:Since excellent communication is crucial, ensure your written application is clear and concise. Use proper grammar and structure to demonstrate your verbal and written skills effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elis
✨Know Your Stuff
Before the interview, make sure you understand what Elis does and how they operate. Familiarise yourself with their services and values, especially in customer service. This will show that you're genuinely interested in the role and the company.
✨Show Off Your Skills
Since they're looking for someone with excellent organisational skills and proficiency in Microsoft Office, particularly Excel, be ready to discuss your experience with these tools. Prepare examples of how you've used them to improve processes or solve problems in previous roles.
✨Practice Your Communication
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions about handling customer complaints and queries.
✨Be Solution-Focused
Elis values a customer and solution-focused approach. Think of specific instances where you've gone above and beyond to resolve a customer's issue or improve their experience. Highlighting these examples will demonstrate your commitment to high levels of customer service.
