Elis is seeking a Customer Service Manager based in Reading to lead and develop the customer service team. The role focuses on planning and managing operations, retaining customers, and driving continuous improvements across the service function.
You will work across operations, engineering, logistics, and sales to enhance customer experience, monitor SLAs, and ensure commercial adherence while coaching staff and delivering value for the business.
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Customer Service Leader — Drive Retention & Process Improvement in Reading employer: Elis
Elis is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture at our Bishop Auckland site. With a commitment to training and a competitive salary package, we provide our Engineers with the opportunity to thrive in a dynamic environment while contributing to continuous improvement initiatives. Join us to be part of a leading international multi-service provider where your skills will be valued and your career can flourish.
