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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring retention and growth through exceptional service.
- Company: Elis, a leader in sustainable textile and hygiene services.
- Benefits: Competitive salary, 33 days holiday, company car, and private medical.
- Why this job: Join a dynamic team focused on sustainability and customer satisfaction.
- Qualifications: Strong communication skills, attention to detail, and a driver's license.
- Other info: Exciting career growth opportunities with national coverage.
The predicted salary is between 36000 - 60000 £ per year.
Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
We are looking to hire a Cleanroom Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.
Your Tasks
- The effective management of a portfolio of accounts with a principal aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross-selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities.
- Ensure the Company's growth targets for the customer portfolio are achieved.
- Select and implement the best approach to win the growth opportunity.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
Your Profile
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Driver's license.
We Offer
- 33 Days Holiday
- Company Car
- Company Pension
- Employee Assistance Programme
- Life Assurance
- On-site Parking
- Private Medical
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition.
In Addition We Offer:
- Competitive Salary of circa £40,000.00 plus bonus
- 33 days holiday per year
- Company Pension
- Private Medical
Interested? Then apply online.
Your contact person: Maggie Walsh, HR Business Partner - South West
Account Manager in Newbury employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Newbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elis on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Elis' values and services. Show us that you understand our commitment to sustainability and how you can contribute to our mission as a Cleanroom Account Manager.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you've successfully managed accounts in the past. Use specific examples that highlight your customer service skills and ability to drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Account Manager in Newbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in customer retention and relationship building, as these are key for us at Elis. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our mission at Elis. Keep it engaging and personal – we want to see your personality!
Showcase Your Analytical Skills: Since the role involves analysing data and understanding customer needs, make sure to mention any relevant experience you have in this area. We love candidates who can demonstrate their ability to use data to drive decisions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Elis.
How to prepare for a job interview at Elis
✨Know Your Customer Portfolio
Before the interview, take some time to research the types of clients Elis works with. Understanding their needs and how you can enhance their experience will show that you're proactive and ready to hit the ground running.
✨Showcase Your Analytical Skills
Since the role involves analysing data and managing customer metrics, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve customer satisfaction in previous roles.
✨Demonstrate Relationship Building
Elis values strong relationships with customers, so think of specific instances where you've successfully built rapport with clients. Be ready to share how you maintained those relationships and turned them into growth opportunities.
✨Prepare for Scenario Questions
Expect questions about handling complaints or lost business. Prepare scenarios where you turned a negative situation into a positive outcome. This will highlight your problem-solving skills and ability to retain customers.