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- Tasks: Lead a dynamic customer service team and enhance customer retention strategies.
- Company: A leading multi-service provider in the UK with a collaborative culture.
- Benefits: Competitive salary, generous benefits, and a supportive team environment.
- Why this job: Make a real difference in customer satisfaction and team success.
- Qualifications: Degree or equivalent experience in customer service management required.
- Other info: Join a vibrant team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 £ per year.
A leading multi-service provider in the UK seeks an experienced Customer Relationship Manager to lead their customer service team. The role involves managing operations, enhancing customer retention, and coaching team members.
Key qualifications include:
- A degree or equivalent experience in customer service management
- Strong communication and leadership skills
This position offers a competitive salary, generous benefits, and a collaborative team environment.
Customer Success & Retention Leader in Leicester employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Retention Leader in Leicester
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a Customer Success & Retention Leader role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Brush up on your leadership and communication skills, as they'll be key in showcasing your ability to manage operations and coach team members effectively. Practice common interview questions with a friend or in front of the mirror.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've enhanced customer retention in previous roles. Numbers and success stories speak volumes!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Success & Retention Leader in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management. We want to see how you've led teams and improved customer retention, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our Customer Success & Retention Leader role. Let us know what excites you about this opportunity!
Showcase Leadership Experience: Since this role involves coaching team members, be sure to include examples of your leadership experience. We love to see how you've motivated others and driven results in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our collaborative team!
How to prepare for a job interview at Elis
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends and best practices in customer service management. Familiarise yourself with the company’s approach to customer retention and think about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you coached team members to improve performance or resolve customer issues effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. During the interview, focus on being concise and direct in your answers, demonstrating your strong communication skills that are essential for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer service strategies and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture is a good fit for you.
