At a Glance
- Tasks: Manage customer accounts, ensuring retention and growth through exceptional service.
- Company: Join Elis, a leader in sustainable textile and hygiene services.
- Benefits: Enjoy 33 days holiday, competitive salary, company car, and private medical.
- Other info: Great career growth opportunities with a supportive team environment.
- Why this job: Make a real impact by enhancing customer relationships and driving sustainability.
- Qualifications: Strong communication skills, attention to detail, and a collaborative mindset.
The predicted salary is between 35000 - 45000 £ per year.
Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of the existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. The effective management of a portfolio of accounts has a principal aim of customer retention.
Your Mission at Elis:
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross-selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities.
- Ensure the Company's growth targets for the customer portfolio are achieved.
- Select and implement the best approach to win the growth opportunity.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Driver's license.
What's on offer?
- 33 Days Holiday
- Company Car
- Company Pension
- Employee Assistance Programme
- Life Assurance
- On-site Parking
- Private Medical
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition.
In addition we offer:
- Competitive Salary plus bonus
- 33 days holiday per year
- Company Pension
- Private Medical
- Working with a great team
Interested? Then apply online!
Account Manager in Leeds employer: Elis
Elis is an exceptional employer that prioritises employee well-being and sustainable practices, making it a leader in circular services. With a strong focus on career growth and development, employees enjoy a supportive work culture, competitive salary packages, and comprehensive benefits including 33 days of holiday, private medical insurance, and a company pension. Joining Elis means being part of a dedicated team that values collaboration and innovation while contributing to a more sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elis:Your cover letter is your chance to shine! Tell us why you want to work at Elis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elis!
How to prepare for a job interview at Elis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
