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For Companies At a Glance
- Tasks: Coordinate customer start-ups and monitor project progress with clear milestones.
- Company: Join Elis, a leading international multi-service provider with a supportive culture.
- Benefits: Enjoy 29 days holiday, employee discounts, and a company pension.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Make a real impact by ensuring smooth customer transitions and enhancing service delivery.
- Qualifications: Strong planning and communication skills, with a customer-centric mindset.
The predicted salary is between 30000 - 40000 £ per year.
About a Career With Elis
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports its people.
Your Mission at Elis:
- Prepare project plan for start-up/collection change with clear milestones.
- Set up new customers on Internal System (AX) and keep the installation monitor updated with all comments.
- Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements, etc.
- Verify operational capability to deliver according to agreed service levels.
- Monitor that customer implementation is in line with contractual agreements, agreed timeline and escape to Sales & Account Management and Operations.
- Keep customers and internal stakeholders updated on Start-up progress.
- Monitor expected lead times throughout and keep all updated during weekly installation meetings.
- Participate in start-up/collection change of international and national contracts when relevant.
- Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
- Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
- Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
- Plan relevant customer training e.g. use of services, products, etc. to proactively accommodate problems.
- Send, monitor and share results from start-up survey.
- Ensure post-integration and handover to local operations teams once implementation is complete.
- Stationary, First Aid Equipment, PPE Ordering.
- Booking Courses, Training Card Updates.
- General Administrative Support Duties.
What will make you stand out?
- Display a customer centric mind-set.
- Ability to work effectively in a matrix organisation.
- Strong planning skills.
- Excellent communication skills both oral and in written.
- Structured and self-driven.
- Good understanding of Microsoft systems.
What's on offer?
- 29 Days Holiday.
- Employee Assistance Programme.
- On-site Parking.
- Company pension.
- Employee discount.
Interested? Then apply online!
Customer Start Up Co-ordinator in Knowsley employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Start Up Co-ordinator in Knowsley
✨Tip Number 1
Get to know the company inside out! Research Elis and understand their services, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and project management. Think about how your skills align with the role of Customer Start Up Co-ordinator and be ready to share examples from your experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Start Up Co-ordinator in Knowsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Customer Start Up Co-ordinator role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your written communication prowess. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Your Planning Skills: This role requires strong planning abilities, so be sure to mention any relevant experience you have in project management or coordinating tasks. We love seeing how you’ve successfully managed timelines and milestones in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at Elis!
How to prepare for a job interview at Elis
✨Know Your Stuff
Before the interview, make sure you understand Elis and its services inside out. Familiarise yourself with their customer-centric approach and how they operate in a matrix organisation. This will help you demonstrate your genuine interest and align your answers with their values.
✨Show Off Your Planning Skills
Since the role involves preparing project plans and monitoring activities, be ready to discuss your planning experience. Bring examples of past projects where you set clear milestones and successfully managed timelines. This will showcase your ability to handle the responsibilities of the Customer Start Up Co-ordinator.
✨Communicate Clearly
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions. This will highlight your strong oral and written communication skills.
✨Be Proactive and Solution-Oriented
Elis values a proactive mindset, so come prepared with examples of how you've identified potential issues in previous roles and taken corrective actions. Discuss how you plan to keep customers and stakeholders updated throughout the start-up process, showing that you're ready to tackle challenges head-on.