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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support Account Managers in strengthening client relationships.
- Company: Join Elis, a global leader in sustainable services with a collaborative culture.
- Benefits: Enjoy 29 days holiday, ongoing training, and clear career progression.
- Why this job: Make a real impact by enhancing customer relationships in a supportive team environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; experience in customer service is a plus.
- Other info: Be part of a company committed to sustainability and the circular economy.
The predicted salary is between 28800 - 43200 £ per year.
About a Career With Elis
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
Location: Rainhill
Employment: Full‑time
Status: Permanent
Your Mission at Elis
We’re looking for a Customer Relationship Assistant to join our IC team at Rainhill site to deliver exceptional customer service while supporting Account Managers and the Customer Service Manager in strengthening client relationships and driving continuous improvement. This is a varied, rewarding role ideal for someone with strong communication, organisation and analytical skills.
Responsibilities
- Serve as the dedicated point of contact for complex or at‑risk customers, helping rebuild and strengthen partnerships.
- Manage all direct communications (email, phone) from key customers efficiently and professionally.
- Collate and relay feedback from Drivers and On‑Premise Delivery teams to Account Managers.
- Support account management activity, including meeting preparation, reporting and analysis of service issues and risks.
- Prepare quotations (CARs), contractual documentation and ensure timely follow‑up of actions.
- Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
- Analyse lost business and complaint data to identify service trends and improvement areas.
- Provide accurate financial reporting and contribute to business reviews with General Managers.
- Offer training, coaching and subject‑matter support to colleagues when required.
- Work collaboratively on projects that drive service and process improvements across the IC division.
What will make you stand out?
- Strong customer service and relationship‑building skills.
- Excellent communication skills (verbal and written).
- Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
- Attention to detail with strong analytical and organisational abilities.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Experience in sales, service management or administration is desirable.
- Previous people management experience is advantageous.
What’s on offer?
- 29 Days Holiday
- Employee Assistance Programme
- On‑site Parking
- Clear career progression within a multinational organisation
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
Interested? Then apply online!
Your contact person: Katy Everitt - HR & Resourcing Manager - IC. Email: katy.everitt@elis.com
Seniority level: Entry level
Employment type: Contract
Job function: Other
Industries: Business Consulting and Services
Customer Service Advisor in Knowsley employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Knowsley
✨Tip Number 1
Get to know the company! Research Elis and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the Elis team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor in Knowsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that aligns with the responsibilities listed in the job description.
Showcase Your Skills: Don’t forget to emphasise your analytical and organisational abilities. Mention any experience you have with Microsoft Office, especially Excel, as it’s a key requirement for this position.
Be Professional and Personable: When writing your application, keep a professional tone but let your personality shine through. We want to see how you can build relationships and communicate effectively, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Elis
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and maintain a positive attitude. This will help you demonstrate your strong customer service skills during the interview.
✨Familiarise Yourself with Microsoft Tools
Since proficiency in Microsoft Office, especially Excel, is crucial for this role, make sure you can confidently discuss your experience with these tools. Consider preparing examples of how you've used them in past roles to analyse data or improve processes.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think about past experiences where you successfully resolved issues or built relationships, and be ready to share those stories to showcase your skills.
✨Show Your Analytical Side
The role requires strong analytical skills, so be prepared to discuss how you've used data to identify trends or improve service. Bring examples of reports or analyses you've done in previous jobs to illustrate your capabilities.
