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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring exceptional service and building strong relationships.
- Company: Join Elis, a leader in sustainable textile and hygiene services.
- Benefits: Enjoy a company car, pension, 29 days holiday, and employee support.
- Why this job: Make a real impact while promoting sustainability and customer satisfaction.
- Qualifications: Strong analytical skills, attention to detail, and customer-focused mindset.
- Other info: Part-time role with opportunities for career growth and national coverage.
The predicted salary is between 36000 - 60000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking for an Account Manager who will be responsible for the retention and development (growth) of the existing customer base by delivering exceptional levels of service and building relationships between Elis and the customer in line with the business strategy. This role is part-time, 3 days per week, Monday to Friday (24hr contract). This role is to be based in Inverness and covering territory will be Inverness up to Thurso (and potentially support Aberdeen).
Your Mission at Elis:
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive account management.
- Communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction.
- Understand quality standards set by the company and agreed with each customer.
- Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends.
- Highlight opportunities and threats to appropriate managers.
- Analyse lost business/complaint management data and implement appropriate action to reduce these figures every month.
- The effective management of notified terminations with a principle aim of customer retention.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Work with the RCAM to review the commercial viability of accounts, recommending improvements or additional services.
- Ensure the Company's growth targets for the customer portfolio are achieved on an annual basis.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial acumen.
What will make you stand out?
- Strong analytical skills.
- Good written and verbal skills.
- Ability to listen to and influence peer group and department team members to build and lead effective working teams.
- Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Customer focused.
- Flexible and able to react quickly to the needs of the customer & Elis.
- IT literate (Microsoft Office).
What's on offer?
- Company Car
- Company Pension
- Employee Assistance Programme
- On-site Parking
- 29 Days Holiday
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We offer and encourage career growth, and have national coverage to facilitate ambition. Interested? Then apply online!
Locations
Account Manager in Inverness, Scotland employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Inverness, Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Account Manager role, and who knows? They might just have the inside scoop on opportunities at Elis or elsewhere.
✨Tip Number 2
Prepare for those interviews by researching Elis and their services. Understand their commitment to sustainability and how you can contribute to that mission. Tailor your answers to show how your skills align with their goals.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your experience in account management and how you've built relationships in the past. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Elis. So, get that application in and let’s make it happen!
We think you need these skills to ace Account Manager in Inverness, Scotland
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer retention and relationship building, as these are key to what we’re looking for at Elis.
Showcase Your Analytical Skills: Since strong analytical skills are a must-have, don’t forget to include examples of how you've used data to drive decisions or improve customer satisfaction in your previous roles. We love seeing those numbers!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Elis!
How to prepare for a job interview at Elis
✨Know Your Customer
Before the interview, research Elis and its services thoroughly. Understand their commitment to sustainability and how they support businesses in reducing their environmental footprint. This knowledge will help you demonstrate your alignment with their values and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
As an Account Manager, strong analytical skills are crucial. Prepare examples from your past experiences where you've successfully analysed data to improve customer relationships or drive sales. Be ready to discuss how you can apply these skills to forecast customer metrics and identify opportunities for growth at Elis.
✨Demonstrate Customer Focus
Elis is all about exceptional customer service. Think of specific instances where you've gone above and beyond for a customer. Highlight your ability to listen to their needs and adapt quickly to changes. This will show that you can effectively manage accounts and retain customers, which is key for this role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in the Account Manager role. This not only shows your interest but also helps you gauge if Elis is the right fit for you.
