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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support Account Managers in strengthening client relationships.
- Company: Join Elis, a global leader in sustainable multi-service solutions.
- Benefits: Enjoy 29 days holiday, ongoing training, and clear career progression.
- Why this job: Be part of a supportive team where your ideas truly matter.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
- Other info: Ideal for those looking to grow in a dynamic, multinational environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About a Career With Elis
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
ICS Location: Rainhill
Employment: Fullâtime
Status: Permanent
Your Mission at Elis
We are looking for a Customer Relationship Assistant to join our IC team at Rainhill site to deliver exceptional customer service while supporting Account Managers and the Customer Service Manager in strengthening client relationships and driving continuous improvement. This is a varied, rewarding role ideal for someone with strong communication, organisation and analytical skills.
Responsibilities
- Serve as the dedicated point of contact for complex or atârisk customers, helping rebuild and strengthen partnerships.
- Manage all direct communications (email, phone) from key customers efficiently and professionally.
- Collate and relay feedback from Drivers and OnâPremise Delivery teams to Account Managers.
- Support account management activity, including meeting preparation, reporting and analysis of service issues and risks.
- Prepare quotations (CARs), contractual documentation and ensure timely followâup of actions.
- Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
- Analyse lost business and complaint data to identify service trends and improvement areas.
- Provide accurate financial reporting and contribute to business reviews with General Managers.
- Offer training, coaching and subjectâmatter support to colleagues when required.
- Work collaboratively on projects that drive service and process improvements across the IC division.
What will make you stand out?
- Strong customer service and relationshipâbuilding skills.
- Excellent communication skills (verbal and written).
- Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
- Attention to detail with strong analytical and organisational abilities.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Experience in sales, service management or administration is desirable.
- Previous people management experience is advantageous.
Whatâs on offer?
- 29 Days Holiday
- Employee Assistance Programme
- Onâsite Parking
- Clear career progression within a multinational organisation
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
Interested? Then apply online!
Your contact person: Katy Everitt - HR & Resourcing Manager - IC. Email: katy.everitt@elis.com
Seniority level: Entry level
Employment type: Contract
Job function: Other
Industries: Business Consulting and Services
Customer Service Advisor in Huyton employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Service Advisor in Huyton
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Elis on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Service Advisor.
â¨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how we would handle difficult customers or improve service processes. This shows weâre ready to tackle real challenges head-on!
â¨Tip Number 3
Show off our skills! Bring examples of how weâve built strong customer relationships or improved service in past roles. This will help us stand out as the perfect fit for the team at Elis.
â¨Tip Number 4
Donât forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show that weâre genuinely interested in the role. Plus, itâs a great chance to reiterate why weâd be awesome at Elis!
We think you need these skills to ace Customer Service Advisor in Huyton
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can build strong relationships with customers.
Showcase Your Skills: Donât forget to mention your proficiency in Microsoft Office, especially Excel. If you've got experience with Microsoft Dynamics, make it known! We love seeing candidates who can hit the ground running.
Be Professional Yet Personable: When writing your application, keep it professional but let your personality shine through. We want to see how you can connect with customers and contribute to our supportive team environment.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. Itâs the easiest way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Elis
â¨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past. This will show that youâre not just familiar with the role but also passionate about delivering exceptional service.
â¨Master the Art of Communication
Since this role requires strong communication skills, practice articulating your thoughts clearly. Prepare to discuss how you've effectively managed customer communications in the past, whether through email or phone. Remember, clarity and professionalism are key!
â¨Showcase Your Analytical Skills
Be prepared to talk about how youâve used data to improve service or resolve issues. Think of specific instances where you analysed feedback or trends to make informed decisions. This will demonstrate your ability to contribute to continuous improvement.
â¨Demonstrate Team Spirit
Elis values collaboration, so think of examples where youâve worked well in a team. Be ready to discuss how youâve supported colleagues or contributed to group projects. Highlighting your teamwork skills will show that you can thrive in their supportive environment.
