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For Companies At a Glance
- Tasks: Deliver exceptional customer service and support account management activities.
- Company: Join a global leader in sustainable textile and hygiene services.
- Benefits: 29 days holiday, employee assistance programme, and clear career progression.
- Why this job: Be part of a supportive team making a real impact in customer relationships.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
- Other info: Ongoing training and development opportunities in a dynamic environment.
The predicted salary is between 20000 - 25000 £ per year.
About a Career With Elis
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
Your Mission at Elis
We’re looking for a Customer Relationship Assistant to join our ICS team at our Grangemouth site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement. This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills.
Responsibilities
- Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
- Manage all direct communications (email, phone) from key customers efficiently and professionally.
- Collate and relay feedback from Drivers and On‑Premise Delivery teams to Account Managers.
- Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
- Prepare quotations (CARs), contractual documentation, and ensure timely follow‑up of actions.
- Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
- Analyse lost business and complaint data to identify service trends and improvement areas.
- Provide accurate financial reporting and contribute to business reviews with General Managers.
- Offer training, coaching and subject‑matter support to colleagues when required.
- Work collaboratively on projects that drive service and process improvements across the ICS division.
What will make you stand out?
- Strong customer service and relationship‑building skills.
- Excellent communication skills (verbal and written).
- Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
- Attention to detail with strong analytical and organisational abilities.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Experience in sales, service management or administration is desirable.
- Previous people‑management experience is advantageous.
What's on offer?
- 29 Days Holiday
- Employee Assistance Programme
- On‑site Parking
- Clear career progression within a multinational organisation
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
Interested? Then apply online!
Customer Relationship Advisor in Grangemouth employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Advisor in Grangemouth
✨Tip Number 1
Get to know the company inside out! Research Elis and its services, especially in the ICS sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a networking chat, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relationship Advisor in Grangemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Advisor role. Highlight your customer service skills and any relevant experience that aligns with what we’re looking for at Elis.
Showcase Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your verbal and written communication skills in your application. Use clear and concise language to show us you can communicate effectively.
Highlight Your Analytical Abilities: We love candidates who can analyse data and identify trends. If you have experience with reporting or using tools like Excel, make sure to mention it in your application to stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Elis
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle complex situations and what makes a great customer relationship. Be ready to share examples of how you've successfully managed customer interactions in the past.
✨Master Microsoft Office Skills
Since proficiency in Microsoft Office, especially Excel, is key for this role, make sure you can demonstrate your skills. Prepare to discuss how you've used these tools in previous jobs, particularly in reporting or data analysis.
✨Showcase Your Communication Skills
This role requires excellent verbal and written communication. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you effectively communicated with clients or team members.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific instances where you turned a challenging situation into a positive outcome, especially in customer service contexts.