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For Companies At a Glance
- Tasks: Coordinate customer start-ups and ensure smooth project implementation.
- Company: Join Elis, a leading multi-service provider with a supportive culture.
- Benefits: Enjoy 29 days holiday, employee discounts, and a company pension.
- Why this job: Make a real impact by helping businesses serve millions in the UK.
- Qualifications: Customer-focused mindset, strong planning, and excellent communication skills.
- Other info: Dynamic role with opportunities for growth in a creative environment.
The predicted salary is between 36000 - 60000 £ per year.
About a career with Elis
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people.
We have an excellent opportunity for a Customer Start Up Coordinator to join us at our Chepstow site where you will continually contribute to the achievement of functional objectives that support the company business plan.
Why choose Elis? You may not know our products and services, but each day we work with businesses that are impacting the lives of millions of people in the UK. We are an ambitious business with plans to grow in the UK service industry and we have an unrelenting desire to become an employer of choice. Elis is a meritocracy, and we promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of our employees who live the values our business is built on; Respect, Integrity, Exemplarity and Responsibility. Our culture of service and quality is based on the commitment of our employees, who are the company's greatest asset. Joining Elis allows you to become part of a business that is agile, creative and market leading in our industry.
Your Mission at Elis
- Prepare project plan for start-up/collection change with clear milestones.
- Set up new customers on Internal System (AX) and keep the installation monitor updated with all comments.
- Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
- Verify operational capability to deliver according to agreed service levels.
- Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations.
- Keep customers and internal stakeholders updated on Start-up progress.
- Monitor expected lead times throughout and keep all updated during weekly installation meetings.
- Participate in start-up/collection change of international and national contracts when relevant.
- Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
- Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned.
- Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
- Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
- Send, monitor and share results from start-up survey.
- Ensure post-integration and handover to local operations teams once implementation is complete.
- Stationary, First Aid Equipment, PPE Ordering.
- Booking Courses, Training Card Updates.
- General Administrative Support Duties.
What will make you stand out?
- Display a customer centric mind-set.
- Ability to work effectively in a matrix organisation.
- Strong planning skills.
- Excellent communication skills both oral and in writing.
- Structured and self-driven.
- Good understanding of Microsoft systems.
What's on offer?
- 29 Days Holiday.
- Employee Assistance Programme.
- Company pension.
- Employee discount.
- On-site parking.
Interested? Then apply online!
Your contact person: Anna Nudds ICS - HR Business Partner Tel:
Locations
Customer Start up Coordinator Grangemouth employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Start up Coordinator Grangemouth
✨Tip Number 1
Get to know the company inside out! Research Elis and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and project management. Think about how your skills align with the responsibilities of the Customer Start Up Coordinator role and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Start up Coordinator Grangemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Start Up Coordinator role. Highlight your relevant experience and skills that align with the job description, especially your planning and communication abilities.
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We love candidates who demonstrate ambition and enthusiasm, so don’t hold back on expressing why you want to join Elis and how you can contribute to our goals.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make your achievements stand out, and ensure your writing is free from jargon. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Elis.
How to prepare for a job interview at Elis
✨Know the Company Inside Out
Before your interview, take some time to research Elis and its services. Understand their mission, values, and recent developments in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer-Centric Mindset
As a Customer Start Up Coordinator, demonstrating a customer-centric approach is crucial. Prepare examples from your past experiences where you successfully managed customer relationships or resolved issues. This will highlight your ability to align with Elis's focus on service quality.
✨Demonstrate Strong Planning Skills
Since the role involves preparing project plans and monitoring activities, be ready to discuss your planning skills. Bring examples of how you've organised projects in the past, including any tools or methods you used to keep everything on track. This will show that you're structured and self-driven.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in customer start-ups, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
