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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring retention and growth through exceptional service.
- Company: Join Elis, a leader in sustainable textile and hygiene services.
- Benefits: Enjoy 33 days holiday, a company car, pension, and private medical.
- Why this job: Make a real impact by enhancing customer relationships and driving business growth.
- Qualifications: Strong communication skills, attention to detail, and a full UK driver's license.
- Other info: Great career growth opportunities in a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios. Think like the customer and act as the voice of the customer internally while driving the business position.
Your Mission at Elis:
- The effective management of a portfolio of accounts with a principal aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross-selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities.
- Ensure the Company's growth targets for the customer portfolio are achieved.
- Select and implement the best approach to win the growth opportunity.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer.
- Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends.
- Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Full UK Driver's License.
What's on offer?
- 33 Days Holiday
- Company Car
- Company Pension
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer:
- Competitive Salary
- 33 days holiday per year
- Company Pension
- Private Medical
- Working with a great team
Interested? Then apply online!
Your contact person: Anna Nudds ICS - HR Business Partner Tel:
Locations
Account Manager in Grangemouth, Scotland employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Grangemouth, Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for the interview by researching Elis and understanding their circular services. We want you to show how you can contribute to their mission of sustainability and customer satisfaction. Tailor your answers to reflect their values!
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your ability to build relationships and retain customers. We suggest role-playing with a friend to get comfortable discussing your experience and how it aligns with the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe this small gesture can set you apart from other candidates.
We think you need these skills to ace Account Manager in Grangemouth, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in customer service and account management, and don’t forget to mention any relevant achievements that show how you’ve driven growth or improved customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Elis and how your skills align with our mission of sustainability and customer care. Be genuine and let your personality come through!
Showcase Your Analytical Skills: Since the role involves analysing data and understanding customer needs, make sure to include examples of how you've used data to drive decisions in previous roles. This will show us that you can think critically and act strategically.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Elis
✨Know Your Customer
Before the interview, take some time to research Elis and its customer base. Understand their needs and how the company’s services can benefit them. This will help you demonstrate that you can think like the customer and act as their voice internally.
✨Showcase Your Analytical Skills
Be prepared to discuss how you’ve used data analysis in previous roles. Bring examples of how you’ve identified trends or opportunities for growth within a customer portfolio. This will highlight your attention to detail and ability to drive business decisions based on data.
✨Demonstrate Relationship Building
Think of specific instances where you’ve successfully built relationships with clients or colleagues. Be ready to share these stories during the interview to showcase your collaboration and influencing skills, which are crucial for an Account Manager role.
✨Prepare for Scenario Questions
Anticipate questions about handling complaints or lost business. Prepare structured responses that outline your approach to problem-solving and how you would implement action plans to retain customers. This will show your proactive management style and commitment to customer satisfaction.
