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- Tasks: Lead a dynamic customer service team to deliver exceptional care and build strong relationships.
- Company: Join a leading international provider committed to sustainability and circular services.
- Benefits: Enjoy competitive pay, career development opportunities, and a focus on work-life balance.
- Other info: Be part of a forward-thinking company with a commitment to a sustainable future.
- Why this job: Make a real difference in customer satisfaction while promoting sustainable practices.
- Qualifications: Experience in customer service management and a passion for people development.
The predicted salary is between 30000 - 40000 £ per year.
Elis is an international multi-service provider offering textile, hygiene and facility services. We are a leader in circular services, helping businesses achieve optimal hygiene and protection for their employees and customers in a sustainable way. Our rental maintenance model supports customers to focus on their core business while reducing environmental footprint. Our circular services reflect a commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking for an enthusiastic and experienced Customer Service Manager to lead and direct the customer service team towards delivering excellent customer care by focusing on proactive customer relationships, people development, problem prevention and continuous improvement of the customer service operation.
The Customer Service Manager will also be responsible for commercial terms (contract management) and price conditions (increases / discounts) and, along with the rest of the site management team, will ensure optimal delivery on expectations.
Customer Service Manager employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since Elis is all about sustainability and customer care, think of examples from your past experiences that showcase your commitment to these principles. Show them you’re the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! As a Customer Service Manager, you'll need to handle tricky situations with ease. Role-play common scenarios with a friend or mentor to sharpen your responses and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and show us why you’d be a great addition to our team. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see how excited you are about the role and how you can contribute to our mission of delivering excellent customer care.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service management. We’re looking for someone who can lead a team effectively, so share specific examples of how you've developed people and improved operations in your previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elis
✨Know the Company Inside Out
Before your interview, make sure you research Elis thoroughly. Understand their services, especially their commitment to sustainability and circular services. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead a team effectively. Prepare examples of how you've developed people, improved processes, or resolved conflicts in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Relationships
Elis values proactive customer relationships, so be ready to discuss how you've built and maintained strong connections with clients. Share specific strategies you've used to enhance customer satisfaction and loyalty.
✨Prepare for Commercial Discussions
Since the role involves contract management and pricing strategies, brush up on your knowledge of commercial terms. Be prepared to discuss how you've handled pricing negotiations or contract renewals in the past, highlighting your analytical and strategic thinking skills.