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- Tasks: Assist customers with queries and complaints while supporting account managers.
- Company: Join Elis, a leading international provider of textile and hygiene services.
- Benefits: Enjoy 29 days holiday, an employee assistance programme, and a supportive work environment.
- Why this job: Be part of a dynamic team focused on customer satisfaction and continuous improvement.
- Qualifications: Strong organisational skills, proficiency in Microsoft Office, and excellent communication abilities required.
- Other info: Full-time role based in Fakenham with opportunities for personal development.
The predicted salary is between 15600 - 36400 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!
About the Role:
We currently have an exciting opportunity for a Customer Relationship Assistant to join our Fakenham site. This role is Full time working 40 hours per week. We are looking for someone whose organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.
Your Mission at Elis:
- Managing and follow up on customer queries and questions.
- Supporting on an internal service inbox.
- Dealing with customer complaints and complaint resolution.
- Uploading Information into Customer Portals.
- Co-ordination and support Account Managers.
- Working closely with key stakeholders including local and regional management teams.
- Participate in and support continuous improvement projects/workstreams.
- Reactive renegotiation of accounts.
What will make you stand out?
- Excellent communication skills both verbal and written.
- Excellent working knowledge of Microsoft Office, Including Advanced Excel Skills.
- Customer and solution focused.
- Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.
What’s on offer?
- 29 Days Holiday
- Employee Assistance Programme
- Salary of Circa £26,000.00
- Supportive work environment with plenty of development opportunities
- Holidays of 29 days including bank holidays
Interested? Then apply online!
Customer Service Assistant in Fakenham employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Fakenham
✨Tip Number 1
Familiarise yourself with Elis and their services. Understanding their business model and the specific needs of their customers will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Brush up on your Microsoft Excel skills, especially advanced functions. Being able to showcase your proficiency in Excel can set you apart, as it's a key requirement for the role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints in the past. This will help you illustrate your problem-solving abilities and customer service focus during the interview.
✨Tip Number 4
Network with current or former employees of Elis if possible. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview preparation.
We think you need these skills to ace Customer Service Assistant in Fakenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and proficiency in Microsoft Office, especially Excel. Use specific examples from your past experiences that demonstrate your customer service abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries and complaints effectively. Mention how your skills align with the role's requirements and express your enthusiasm for joining Elis.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed customer relationships or worked in a similar environment. Detail your experience with data evaluation and continuous improvement projects, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Elis
✨Showcase Your Organisational Skills
Since the role requires outstanding organisational skills, be prepared to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and ensured timely completion.
✨Demonstrate Customer Service Passion
Elis values high levels of customer service support. Be ready to share stories that illustrate your commitment to customer satisfaction. Discuss any challenging situations you've faced and how you resolved them to enhance the customer experience.
✨Excel Proficiency is Key
As proficiency in Microsoft Office, particularly Excel, is essential for this role, prepare to discuss your experience with these tools. You might even want to mention specific functions or features of Excel that you are comfortable using, such as pivot tables or data analysis.
✨Communicate Clearly and Effectively
Excellent communication skills are a must for this position. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, demonstrating your verbal communication abilities.
