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- Tasks: Deliver top-notch customer service and manage client relationships.
- Company: Join ELIS, a leader in sustainable circular services.
- Benefits: Enjoy 29 days holiday, employee support, and a company pension.
- Why this job: Make a difference in customer care while growing your career.
- Qualifications: Strong communication skills and a customer-focused mindset.
- Other info: Dynamic team environment with plenty of development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
ELIS, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers, enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
Location: Chatham
Employment type: Full-time, Permanent
About the Role
We are looking for a Customer Service Advisor who will provide an excellent customer care experience in meetings with customers and colleagues.
Responsibilities include:
- Managing a portfolio of customers for contract management.
- Supporting on an internal service inbox and dealing with customer and internal enquiries.
- Dealing with customer complaints and completing KPI information for Key Account Managers.
- Running and manipulating customer reports within Excel and Power BI.
- Uploading information into customer portals.
- Coordinating and supporting Key Account Managers with contractual paperwork in line with company processes.
- Working closely with key stakeholders including local and regional management teams.
- Participating in continuous improvement projects/workstreams.
- Supporting other teams on annual leave.
What will make you stand out?
- Excellent communication skills, both verbal and written.
- Displays a customer-centric mind-set.
- Excellent working knowledge of Microsoft Office, including advanced Excel skills.
- Customer and solution focused.
- Good attention to detail and ability to evaluate data and interpret information effectively to continuously improve the department/team.
Education and Experience
- High school diploma or relevant experience.
- Internal training on ELIS services, systems and platforms (to be provided).
- Service or sales-based experience.
What's on offer?
- 29 days holiday
- Employee Assistance Programme
- Company pension
We offer a competitive salary and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and a friendly and supportive working environment.
Customer Service Advisor employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research ELIS and their services so you can chat confidently about how you can contribute to their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. It’ll help you articulate your thoughts clearly and handle tricky questions like a pro.
✨Tip Number 3
Show off your Excel skills! Brush up on your data manipulation techniques because you'll likely be asked about them. Maybe even prepare a quick example of how you've used Excel in past roles to impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any relevant experience in customer service or sales to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent customer care and how your background makes you a perfect fit for our team at ELIS.
Showcase Your Tech Skills: Since we value advanced Excel skills, don’t forget to mention any experience you have with Microsoft Office, especially Excel and Power BI. If you've run reports or manipulated data before, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elis
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you have a customer-centric mindset, which is crucial for the role.
✨Excel Skills Are Key
Since the job requires advanced Excel skills, make sure you’re comfortable with functions, formulas, and data manipulation. You might even want to prepare a few examples of how you've used Excel in previous jobs to demonstrate your proficiency.
✨Prepare for Common Scenarios
Think about common customer service scenarios, like handling complaints or managing difficult customers. Prepare your responses using the STAR method (Situation, Task, Action, Result) to clearly articulate how you’ve successfully navigated these situations in the past.
✨Show Your Team Spirit
This role involves working closely with key stakeholders and supporting other teams. Be ready to discuss how you’ve collaborated with others in previous positions and how you can contribute to a friendly and supportive working environment.