At a Glance
- Tasks: Engage with customers, resolve queries, and enhance their experience with our services.
- Company: Join Elis, a global leader in sustainable service solutions.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of a dynamic team in a supportive work environment.
- Why this job: Make a difference by providing essential services to diverse sectors.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
About a Career With Elis
Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors.
ICS Division
- Lutterworth
- Full-time
- Permanent
Your Mission at Elis
We’re looking for a Customer Relationship Assistant to join our ICs team at our Lutterworth site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement.
Responsibilities
- Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships.
- Manage all direct communications (email, phone) from key customers efficiently and professionally.
- Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers.
- Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks.
- Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions.
- Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting.
- Analyse lost business and complaint data to identify service trends and improvement areas.
- Provide accurate financial reporting and contribute to business reviews with General Managers.
- Offer training, coaching and subject matter support to colleagues when required.
- Work collaboratively on projects that drive service and process improvements across the ICs division.
Qualifications
- Strong customer service and relationship-building skills.
- Excellent communication skills (verbal and written).
- Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics.
- Attention to detail with strong analytical and organisational abilities.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Experience in sales, service management or administration is desirable.
- Previous people management experience is advantageous.
Benefits
- On-site Parking
- Employee Assistance Programme
- 29 Days Holiday
- Clear career progression within a multinational organisation
- 29 days holiday (including bank holidays)
- Ongoing training and development opportunities
- Be part of a company committed to sustainability and the circular economy
- A supportive team environment where your ideas and contributions matter
Customer Relationship Advisor in Lutterworth employer: Elis
Elis is an excellent employer for those seeking a fulfilling career as a Customer Relationship Advisor, offering a dynamic work culture that prioritises employee well-being and development. With a strong commitment to sustainability and innovation, employees benefit from comprehensive training programmes and opportunities for career advancement within a global network of over 50,000 colleagues. Located in a vibrant environment, Elis fosters a collaborative atmosphere where every team member's contribution is valued, making it a rewarding place to grow professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Advisor in Lutterworth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Elis on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Elis' services and values. We want to show that we’re not just interested in the role, but also in how we can contribute to their mission.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. Confidence is key, and we want to nail those responses to showcase our customer relationship skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can track our progress easily!
We think you need these skills to ace Customer Relationship Advisor in Lutterworth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Advisor role. Highlight relevant experience and skills that match what we’re looking for, like communication and problem-solving abilities.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Elis and how your background makes you a great fit for our team.
Showcase Your Soft Skills:As a Customer Relationship Advisor, soft skills are key. Be sure to mention your ability to build relationships, handle customer queries, and work collaboratively in your application.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at Elis
✨Know the Company Inside Out
Before your interview, take some time to research Elis and its services. Understand their mission, values, and the specific role of a Customer Relationship Advisor within the ICS division. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Communication Skills
As a Customer Relationship Advisor, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or built relationships. Practise articulating these stories clearly and confidently.
✨Prepare for Behavioural Questions
Expect questions that assess how you've handled situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you provide concise and impactful answers that demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or future projects in the ICS division. This shows you're engaged and serious about the role.
