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- Tasks: Join our team as a Customer Relationship Advisor, supporting clients and enhancing service quality.
- Company: Elis is a global leader in textile, hygiene, and facility services with a commitment to sustainability.
- Benefits: Enjoy 29 days holiday, ongoing training, and a supportive work environment with clear career progression.
- Why this job: Be part of a dynamic team driving innovation and customer satisfaction in a sustainable industry.
- Qualifications: Strong communication skills and proficiency in Microsoft Office; experience in sales or service management is a plus.
- Other info: Work in a collaborative environment where your ideas truly matter.
The predicted salary is between 21600 - 37800 £ per year.
About a career with Elis Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors. In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions-supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers\’ operational efficiency. Your Mission at Elis We\’re looking for a Customer Relationship Assistant to join our ICS team at our Wakefield site to deliver exceptional customer service while supporting Account Managers and Customer Service Manager in strengthening client relationships and driving continuous improvement. This is a varied, rewarding role ideal for someone with strong communication, organisation, and analytical skills. Serve as the dedicated point of contact for complex or at-risk customers, helping rebuild and strengthen partnerships. Manage all direct communications (email, phone) from key customers efficiently and professionally. Collate and relay feedback from Drivers and On-Premise Delivery teams to Account Managers. Support account management activity, including meeting preparation, reporting, and analysis of service issues and risks. Prepare quotations (CARs), contractual documentation, and ensure timely follow-up of actions. Contribute to revenue generation activities by coordinating with Operations and Service teams and maintaining regular reporting. Analyse lost business and complaint data to identify service trends and improvement areas. Provide accurate financial reporting and contribute to business reviews with General Managers. Offer training, coaching and subject matter support to colleagues when required. Work collaboratively on projects that drive service and process improvements across the ICS division. What will make you stand out? Strong customer service and relationship-building skills. Excellent communication skills (verbal and written). Highly proficient in Microsoft Office (especially Excel) and Microsoft Dynamics. Attention to detail with strong analytical and organisational abilities. Ability to work independently, manage multiple priorities and meet deadlines. Experience in sales, service management or administration is desirable. Previous people management experience is advantageous. What\’s on offer? 29 Days Holiday Employee Assistance Programme On-site Parking Salary: circa £27,000 per annum Clear career progression within a multinational organisation 29 days holiday (including bank holidays) Ongoing training and development opportunities Be part of a company committed to sustainability and the circular economy A supportive team environment where your ideas and contributions matter Interested? Then apply online! Your contact person: Aaron Buffery UK Recruitment Manager Tel: TPBN1_UKTJ
Customer Relationship Advisor employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Elis, especially in the Industrial & Commercial Services division. Understanding their innovative, circular solutions will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly Excel and Microsoft Dynamics. Being proficient in these tools is crucial for the role, and showcasing your ability to analyse data and generate reports can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully built and maintained customer relationships in previous roles. Highlighting your strong communication and organisational skills through real-life scenarios will resonate well with the hiring team.
✨Tip Number 4
Research common service issues and trends within the industry. Being able to discuss potential areas for improvement or how you would handle specific challenges can demonstrate your analytical abilities and proactive mindset during the interview process.
We think you need these skills to ace Customer Relationship Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Relationship Advisor role. Emphasise your customer service experience, communication skills, and any analytical abilities you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples of how you've successfully built relationships with clients in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as proficiency in Microsoft Office and Dynamics, attention to detail, and organisational abilities. Use concrete examples to demonstrate these skills.
Follow Application Instructions: Ensure you follow all application instructions provided by Elis. This includes submitting your application through the specified online platform and including all required documents. Double-check for any specific requirements they may have.
How to prepare for a job interview at Elis
✨Showcase Your Customer Service Skills
As a Customer Relationship Advisor, your ability to build strong relationships is key. Prepare examples of how you've successfully managed customer interactions in the past, especially with complex or at-risk clients.
✨Demonstrate Your Analytical Abilities
The role requires strong analytical skills, so be ready to discuss how you've used data to identify trends or improve service. Bring specific examples of reports or analyses you've conducted that led to positive outcomes.
✨Familiarise Yourself with Microsoft Tools
Since proficiency in Microsoft Office, particularly Excel, is essential, brush up on your skills. Be prepared to discuss how you've used these tools in previous roles to manage data or create reports.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle multiple priorities. Think of scenarios where you've had to juggle tasks or resolve conflicts, and be ready to share your thought process.
