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- Tasks: Manage debt, resolve customer issues, and maintain accurate account records.
- Company: Elis is a global leader in sustainable textile, hygiene, and facility services.
- Benefits: Enjoy 33 days holiday, a competitive salary, and a company pension.
- Why this job: Join a supportive team focused on sustainability and career growth.
- Qualifications: Strong communication skills and a service-minded approach are essential.
- Other info: Opportunity for career advancement with national coverage.
The predicted salary is between 22000 - 30000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
The role of a Credit Controller is responsible for the Credit Control department. This includes ensuring appropriate control of debtors and creditors to minimise the business economic losses and being responsible for all general administration.
Your Mission at Elis:
- To ensure that the company operates in line with all legal requirements including Health & Safety and General Data Protection Regulation (GDPR) requirements at all times.
- To ensure that the company's vision, values and policies and procedures are adhered to at all times.
- Ensure that department tasks are conducted correctly and on time.
- Manage debt and retention in accordance with commercial terms.
- Achieve target daily calls to customers and resolve customer issues effectively and efficiently.
- Produce reports for Country Unit Credit Control.
- Develop, implement and maintain guidelines for internal/external customer relations in the Credit Control department.
- Ensure optimal utilisation of qualitative and quantitative resources in the department.
- Report salaries, payments and absence to the salary office.
- Actively participate in creating a good and attractive work environment through the Company Values.
- Handle a ledger as part of a credit control team.
- Responsible for own cash allocation as outlined by the Line Manager.
- Maintain accurate & up to date customer details & account records.
- Work with a minimum of supervision on collection of overdue accounts.
- Use initiative & imagination to achieve targeted results whilst promoting customer goodwill.
- Make adjustments, handle queries & resolve problems within company guidelines & policies.
- Handle disputed accounts & negotiate to bring payment into line with terms.
- Undertake complex reconciliations & compile documentation for legal action.
What will make you stand out?
- Good Commercial skills.
- Very service minded focusing on first level resolution.
- Excellent communications skills.
- Knowledge of Commercial terms, Company Policy, Standards and Work Instructions.
- Knowledge of all relevant equipment to perform duties.
- Able to understand and interpret all published Standards, Policies and Work Instructions relevant to the Sites operation.
- Ability to manage upwards to deliver customers' requirements.
What's on offer?
- 33 Days Holiday
- Company Pension
- Life Assurance
- Employee Assistance Programme
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition.
In addition we offer:
- Competitive Salary of up to £26,000.00 - £30,000.00
- 33 days holiday per year
- Company Pension
- Private Medical
- Working with a great team
Interested? Then apply online!
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - ICS in Fakenham
✨Tip Number 1
Familiarise yourself with the company's values and mission. Elis is focused on sustainability and customer service, so demonstrating your alignment with these principles during any interactions can really make you stand out.
✨Tip Number 2
Brush up on your knowledge of credit control processes and relevant legislation, such as GDPR. Being able to discuss these topics confidently in an interview will show that you're well-prepared and knowledgeable about the role.
✨Tip Number 3
Prepare examples from your past experience where you've successfully resolved customer issues or managed debt effectively. This will help you illustrate your problem-solving skills and service-minded approach, which are key for this position.
✨Tip Number 4
Network with current or former employees of Elis if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Credit Controller - ICS in Fakenham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Credit Controller position. Tailor your application to highlight relevant experience and skills that align with what Elis is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in credit control or finance roles. Use bullet points for clarity and include specific achievements that demonstrate your commercial skills and service-minded approach.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and ability to resolve customer issues effectively. Mention how your values align with Elis's commitment to sustainability and customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a role in credit control.
How to prepare for a job interview at Elis
✨Understand the Company Values
Before your interview, take some time to research Elis and their commitment to sustainability and customer service. Familiarising yourself with their values will help you align your answers with what they stand for, showing that you're a good fit for their culture.
✨Prepare for Scenario-Based Questions
As a Credit Controller, you'll need to handle various situations involving debt management and customer relations. Be ready to discuss specific examples from your past experience where you've successfully resolved issues or improved processes, as this will demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
Excellent communication is key in this role. During the interview, make sure to articulate your thoughts clearly and listen actively. You might be asked how you would handle difficult conversations with customers, so think of strategies that promote goodwill while ensuring compliance with company policies.
✨Demonstrate Your Commercial Awareness
Having good commercial skills is essential for a Credit Controller. Be prepared to discuss your understanding of commercial terms and how they impact the business. This could include talking about how you manage overdue accounts or negotiate payment terms effectively.
