Customer Start Up Co-ordinator in Chepstow

Customer Start Up Co-ordinator – ELIS

Location: Chepstow, United Kingdom.

Employment type: Full-time Permanent.

Seniority Level

• Entry level

Job Function

• Other

Industries

• Business Consulting and Services

Job Overview

Join as a Customer Start Up Co‑ordinator at ELIS. You will continually contribute to the achievement of functional objectives that support the company\’s business plan, working mainly on the Chepstow site.

Responsibilities

• Prepare project plan for start‑up/collection change with clear milestones.
• Set up new customers on internal system (AX) and keep the installation monitor updated with all comments.
• Plan and monitor start‑up/collection change activities such as size fittings, wash tests, reporting requirements, etc.
• Verify operational capability to deliver according to agreed service levels.
• Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalation to Sales & Account Management and Operations.
• Keep customers and internal stakeholders updated on start‑up progress.
• Monitor expected lead times throughout and keep all updated during weekly installation meetings.
• Participate in start‑up/collection change of international and national contracts when relevant.
• Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
• Verify that first delivery meets customer expectations and evaluate start‑up project to capture lessons learned.
• Highlight any concerns you have during the process where we could potentially not deliver on promise.
• Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
• Send, monitor and share results from start‑up survey.
• Ensure post‑integration and hand‑over to local operations teams once implementation is complete.
• Stationary, First Aid Equipment, PPE Ordering.
• Booking Courses, Training Card Updates.
• General administrative support duties.

Requirements

• Customer‑centric mindset.
• Ability to work effectively in a matrix organisation.
• Strong planning skills.
• Excellent communication skills both oral and written.
• Structured and self‑driven.
• Good understanding of Microsoft systems.

Benefits

• 29 days holiday.
• Employee assistance programme.
• On‑site parking.
• Company pension.
• Employee discount.

Contact

Interested? Then apply online!
Contact person: Katy Everitt
HR & Resourcing Manager – IC S
Tel: katy.everitt@elis.com

Referral

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