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For Companies At a Glance
- Tasks: Manage customer accounts and build strong relationships while driving growth.
- Company: Join Elis, a leader in sustainable services with a focus on well-being.
- Benefits: Enjoy a company car, pension, 29 days holiday, and employee support.
- Why this job: Make a real impact by enhancing customer satisfaction and sustainability.
- Qualifications: Strong analytical skills, customer-focused, and IT literate.
- Other info: Part-time role with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
About a career with Elis
Elis is an international multi service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.
We are looking for an Account Manager who will be responsible for the retention and development (growth) of existing customer base by delivering exceptional levels of service and building relationships between Elis and the customer in line with the business strategy. Implement segment strategy campaigns and develop customer portfolios.
This role is part-time, 3 days per week, Monday to Friday (24hr contract). This role is to be based in Inverness and covering territory will be Inverness up to Thurso (and potentially support Aberdeen).
Your Mission at Elis
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive account management.
- Communicate clearly the progress of monthly KPIs to all relevant stakeholders including customer retention, additional sales and customer attraction.
- Understand quality standards set by the company and agreed with each customer.
- Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends.
- Highlight opportunities and threats to appropriate managers.
- Analyse lost business/complaint management data and implement appropriate action to reduce these figures every month.
- The effective management of notified terminations with a principle aim of customer retention.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Work with the RCAM to review the commercial viability of accounts, recommending improvements or additional services.
- Ensure the Company's growth targets for the customer portfolio are achieved on an annual basis.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial acumen.
What will make you stand out?
- Strong analytical skills.
- Good written and verbal skills.
- Ability to listen to and influence peer group and department team members to build and lead effective working teams.
- Good attention to detail and the ability to analyse data and interpret the information effectively to continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Customer focussed.
- Flexible and able to react quickly to the needs of the customer & Elis.
- IT literate (Microsoft Office).
What's on offer?
- Company Car
- Company Pension
- Employee Assistance Programme
- On-site Parking
- 29 Days Holiday
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We offer and encourage career growth, and have national coverage to facilitate ambition.
Interested? Then apply online!
Your contact person: Helena Fearnley-Brown Tel: JBRP1_UKTJ
Account Manager in Beauly employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Beauly
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Elis on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Elis and their services. Understand their commitment to sustainability and how you can contribute to their mission. Tailor your answers to show how your skills align with their goals – it’ll make you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience can help retain and grow the customer base at Elis. Use specific examples from your past roles to demonstrate your analytical skills and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Elis. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager in Beauly
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer retention and relationship building, as these are key to what we’re looking for at Elis.
Showcase Your Analytical Skills: Since strong analytical skills are a must-have, don’t forget to include examples of how you've used data to drive decisions or improve customer satisfaction in your previous roles. We love seeing those numbers!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, just like we do with our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Elis!
How to prepare for a job interview at Elis
✨Know Your Customer
Before the interview, research Elis and its services thoroughly. Understand their commitment to sustainability and how they support businesses in reducing their environmental footprint. This knowledge will help you demonstrate your alignment with their values and show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
As an Account Manager, strong analytical skills are crucial. Prepare examples from your past experiences where you've successfully analysed data to improve customer relationships or drive sales. Be ready to discuss how you can apply these skills to forecast customer metrics and identify opportunities for growth at Elis.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer management skills. Think of situations where you've had to manage customer complaints or negotiate outcomes. Practising these scenarios will help you articulate your thought process and demonstrate your ability to handle challenges effectively.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've built relationships with clients in the past and how you plan to maintain clear communication with stakeholders. Highlight your written and verbal skills, and consider sharing a specific example where your communication made a significant impact on customer satisfaction.
