Key Account Director – Healthcare
We are pleased to invite internal applications for this key leadership opportunity in the Healthcare sector at Basingstoke. The role involves taking full ownership of commercial performance within your region, driving revenue growth, ensuring customer satisfaction, and leading strategic development of key accounts across a regional contract portfolio.
Role Details
- Location: Basingstoke
- Type: Full‑time
- Contract: Permanent
Key Responsibilities
Customer & Relationship Management
- Analyse existing contracts and identify development opportunities.
- Define customer‑specific objectives, KPIs and performance measures.
- Lead negotiations on contract extensions, optimisation, expansions, and pricing adjustments.
- Build strong relationships with key decision‑makers and stakeholders.
Business Retention
- Implement a structured planned calling system.
- Analyse lost business and complaints to drive continuous improvement.
- Lead renewal activity and proactively manage client risk to prevent re‑tender situations.
- Oversee tender processes for your customer portfolio.
Commercial Development
- Identify and pursue opportunities to grow the business and improve profitability.
- Develop strategic account plans for key customers and prospects.
- Lead high‑value accounts and manage specialist client projects.
Coaching & Leadership
- Support General Managers in leading CRM teams to achieve growth targets.
- Coach and develop CRMs, ensuring they have clear personal development plans.
- Provide analytical support and recommendations to Contract Managers to drive improved performance and compliance.
Business Performance
- Take overall responsibility for portfolio revenue, customer satisfaction and profitability.
- Achieve and exceed growth KPIs through collaboration with GMs, CRMs and Operational teams.
Essential Requirements
- Strong written, verbal and presentation skills.
- Proven ability to influence at all levels and build effective working relationships.
- Commercially minded with strong analytical and strategic thinking skills.
- Demonstrable track record in sales, key account management or customer service in healthcare or a service industry.
- Experience managing multiple large accounts, alongside new business development.
- Coaching leadership style with ability to motivate teams.
- IT literate (Microsoft Office; knowledge of SOL/AX desirable).
- Strong attention to detail with the ability to see the bigger picture.
Desirable Requirements
- Knowledge of decision‑making processes within hospitals.
- Educated to degree level or NVQ Level 5 (or equivalent experience).
What’s on Offer
- 33 Days Holiday
- Car Allowance
- Company Pension
- Employee Assistance Programme
- Life Assurance
- Private Medical
- On‑site Parking
Career Development
This role provides excellent exposure to senior leaders, complex commercial environments and strategic decision‑making. It will strengthen your leadership, coaching and account development skills, creating a strong platform for future progression across commercial or operational roles.
Make a Real Difference
Our Textiles service supports essential frontline environments, meaning your work directly improves customer outcomes, service reliability and operational efficiency. Your decisions will help shape solutions that genuinely matter to the people we serve.
Business & Customer Exposure
You’ll work closely with operational teams, production sites, CRMs and senior customer contacts, giving you a broad view of how the business operates end‑to‑end. You’ll also represent the company at a senior level, building long‑term partnerships with key customers.
