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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring retention and growth through exceptional service.
- Company: Join Elis, a leader in sustainable textile and hygiene services.
- Benefits: Enjoy 33 days holiday, a company car, pension, and private medical.
- Why this job: Be part of a team that values sustainability and career growth.
- Qualifications: Strong communication skills, attention to detail, and a driver's license required.
- Other info: Competitive salary up to £35,700 plus bonus; apply online today!
The predicted salary is between 30000 - 50000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.
Your Mission at Elis:
- The effective management of a portfolio of accounts with a principal aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross-selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities.
- Ensure the Company's growth targets for the customer portfolio are achieved.
- Select and implement the best approach to win the growth opportunity.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Driver's license.
What's on offer?
- 33 Days Holiday
- Company Car
- Company Pension
- Discounted Gym Membership
- Employee Assistance Programme
- Life Assurance
- On-site Parking
- Private Medical
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition.
In addition we offer:
- Competitive Salary of up to £35,700.00 plus bonus
- 33 days holiday per year
- Company Pension
- Private Medical
- Working with a great team
Interested? Then apply online!
Your contact person: Katy Everitt HR & Resourcing Manager - ICS
Account Manager in Prescot employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Prescot
✨Tip Number 1
Familiarise yourself with the principles of customer account management. Understanding how to retain and grow customer portfolios is crucial for this role, so research best practices and strategies that successful Account Managers use.
✨Tip Number 2
Network with professionals in the industry. Attend relevant events or join online forums where you can connect with current Account Managers. This will give you insights into the role and may even lead to referrals.
✨Tip Number 3
Showcase your analytical skills. Since the role involves analysing data and understanding customer metrics, be prepared to discuss how you've used data to drive decisions in previous roles during interviews.
✨Tip Number 4
Demonstrate your ability to build relationships. Prepare examples of how you've successfully managed client relationships in the past, as this will be key to showing your fit for the Customer Account Manager position.
We think you need these skills to ace Account Manager in Prescot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer retention and development. Mention specific examples of how you've successfully managed accounts or improved customer relationships in the past.
Showcase Analytical Skills: Since the role requires analysing data and understanding customer needs, include examples in your application that demonstrate your analytical skills and ability to make data-driven decisions.
Highlight Collaboration Experience: Emphasise your ability to work collaboratively across departments. Provide examples of how you've influenced peers or worked with teams to achieve common goals, as this is crucial for the Account Manager position.
How to prepare for a job interview at Elis
✨Understand the Company’s Values
Before your interview, take some time to research Elis and their commitment to sustainability. Understanding their circular services and how they benefit customers will help you align your answers with their values during the interview.
✨Prepare for Customer-Centric Questions
As an Account Manager, you'll need to demonstrate your ability to think like the customer. Be ready to discuss how you've previously managed customer relationships, resolved complaints, and identified growth opportunities in your past roles.
✨Showcase Your Analytical Skills
Since the role involves analysing data and forecasting customer metrics, prepare examples that highlight your analytical skills. Discuss how you've used data to drive decisions or improve customer satisfaction in previous positions.
✨Demonstrate Collaboration and Influence
The job requires strong collaboration across departments. Think of instances where you've successfully worked with others to achieve a common goal. Be prepared to share these experiences to showcase your teamwork and influencing abilities.
