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- Tasks: Manage customer accounts, ensuring retention and growth through exceptional service.
- Company: Join Elis, a leader in sustainable textile and hygiene services, committed to a greener future.
- Benefits: Enjoy 33 days holiday, a company car, pension, private medical, and gym discounts.
- Why this job: Be part of a dynamic team focused on customer satisfaction and sustainability.
- Qualifications: Strong communication skills, attention to detail, and a valid driver's license required.
- Other info: Great opportunity for career growth with national coverage and competitive salary.
The predicted salary is between 28000 - 42000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.
Your Mission at Elis:
- The effective management of a portfolio of accounts with a principle aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross-selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities.
- Ensure the Company's growth targets for the customer portfolio are achieved.
- Select and implement the best approach to win the growth opportunity.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Driver's license.
What’s on offer?
- 33 Days Holiday
- Company Car
- Company Pension
- Discounted Gym Membership
- Employee Assistance Programme
- Life Assurance
- On-site Parking
- Private Medical
Are you ready to take your career to the next level? Don’t miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer:
- Competitive Salary of up to £35,000.00
- 33 days holiday per year
- Company Pension
- Private Medical
- Working with a great team
Interested? Then apply online!
Account Manager in Grangemouth employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Grangemouth
✨Tip Number 1
Familiarise yourself with the circular services model that Elis promotes. Understanding how this model benefits both customers and the environment will help you articulate your value during interviews.
✨Tip Number 2
Research common customer pain points in the textile and hygiene service industry. Being able to discuss these challenges and propose solutions will demonstrate your proactive thinking and customer-centric approach.
✨Tip Number 3
Network with current or former employees of Elis on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples of how you've successfully managed customer accounts in the past. Highlight your ability to retain clients and grow accounts, as this aligns directly with the responsibilities of the Account Manager role.
We think you need these skills to ace Account Manager in Grangemouth
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Account Manager position at Elis. Understand the key responsibilities and required skills, such as customer retention, data analysis, and relationship building.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your ability to manage accounts, analyse data, and improve customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the company's commitment to sustainability. Mention specific examples of how you've successfully managed customer accounts in the past.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your success in account management, such as increased customer retention rates or successful cross-selling initiatives.
How to prepare for a job interview at Elis
✨Understand the Company’s Values
Before your interview, take some time to research Elis and their commitment to sustainability. Understanding their circular services and how they benefit customers will help you align your answers with their values during the interview.
✨Prepare for Customer-Centric Questions
As a Customer Account Manager, you'll need to demonstrate your ability to think like the customer. Be ready to discuss how you've successfully managed customer relationships in the past and how you would approach retention and growth strategies.
✨Showcase Your Analytical Skills
The role requires good attention to detail and the ability to analyse data. Prepare examples of how you've used data to drive decisions or improve customer satisfaction in previous roles, as this will be crucial in your discussions.
✨Demonstrate Collaboration and Influence
Highlight your experience in working collaboratively across departments. Be prepared to share specific examples of how you've influenced peers or teams to achieve common goals, as this is key to succeeding in the role.
