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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring retention and growth through exceptional service.
- Company: Join Elis, a leader in sustainable textile and hygiene services.
- Benefits: Enjoy 33 days holiday, a company car, pension, and private medical.
- Why this job: Be part of a team that values sustainability and career growth.
- Qualifications: Strong communication skills, attention to detail, and a driver's license required.
- Other info: Competitive salary up to £35,000 plus bonus; apply online today!
The predicted salary is between 28000 - 42000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services. We are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers, thereby enriching their well-being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint.
We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.
Your Mission at Elis:
- The effective management of a portfolio of accounts with a principal aim of customer retention.
- Analyse lost business/complaint management data and implement appropriate action.
- Explore cross-selling opportunities where appropriate.
- Develop Customer Account Plans to identify and review future risks and opportunities.
- Ensure the Company's growth targets for the customer portfolio are achieved.
- Select and implement the best approach to win the growth opportunity.
- Act as a lead point of contact for all matters specific to your customers.
- Understand the needs and future requirements of customers through proactive management.
- Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement.
- Forecast and track customer metrics to predict trends. Highlight opportunities and threats.
- Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the Company.
- Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
What will make you stand out?
- Ability to listen to and influence peer group and department team members.
- Good attention to detail and the ability to analyse data.
- Continuously improve the department and/or team.
- Ability to organise self and others to ensure tasks are carried out in a timely manner.
- Strong collaboration & influencing skills across departments and sites.
- Driver's license.
What's on offer?
- 33 Days Holiday
- Company Car
- Company Pension
- Employee Assistance Programme
- Life Assurance
- On-site Parking
- Private Medical
Are you ready to take your career to the next level? Don't miss out on this exciting opportunity. We are able to offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer:
- Competitive Salary of up to £35,000.00 plus bonus
- 33 days holiday per year
- Company Pension
- Private Medical
- Working with a great team
Interested? Then apply online!
Account Manager in Cambridge employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Cambridge
✨Tip Number 1
Familiarise yourself with the principles of customer account management. Understanding how to effectively retain and grow customer portfolios will be crucial in your role. Research best practices in customer service and relationship building to demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive decisions in previous roles. Being able to discuss specific instances where you've analysed customer metrics or addressed complaints will set you apart from other candidates.
✨Tip Number 3
Highlight your collaboration and influencing skills. Prepare to discuss how you've worked across departments to achieve common goals, as this is essential for the Account Manager position. Think of examples where your teamwork led to successful outcomes.
✨Tip Number 4
Research Elis and their commitment to sustainability. Being knowledgeable about their circular services and how they benefit customers will show your genuine interest in the company and its mission. This can help you connect better with interviewers and align your values with theirs.
We think you need these skills to ace Account Manager in Cambridge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Account Manager position at Elis. Tailor your application to highlight how your skills and experiences align with their mission of customer retention and relationship building.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in account management or customer service. Use specific examples that demonstrate your ability to analyse data, manage customer relationships, and drive business growth.
Showcase Your Skills: Elis values strong collaboration and influencing skills. Make sure to include instances where you've successfully worked with teams or influenced decisions. This will show that you can effectively act as the voice of the customer internally.
Craft a Compelling Cover Letter: Your cover letter should not only express your interest in the role but also reflect your understanding of Elis's commitment to sustainability and customer service. Discuss how you can contribute to their goals and why you're passionate about this opportunity.
How to prepare for a job interview at Elis
✨Understand the Company’s Values
Before your interview, take some time to research Elis and their commitment to sustainability. Understanding their circular services and how they benefit customers will help you align your answers with their values during the interview.
✨Prepare for Customer-Centric Questions
As an Account Manager, you'll need to demonstrate your ability to think like the customer. Be ready to discuss how you've successfully managed customer relationships in the past and how you would approach retention and growth for existing accounts.
✨Showcase Your Analytical Skills
Since the role involves analysing data and understanding customer metrics, prepare examples of how you've used data to drive decisions or improve customer satisfaction. Highlight your attention to detail and problem-solving abilities.
✨Demonstrate Collaboration and Influence
The job requires strong collaboration skills across departments. Think of instances where you've worked with different teams to achieve a common goal. Be prepared to discuss how you can influence peers and contribute to a positive team environment.
