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- Tasks: Manage customer accounts and ensure exceptional service to retain and grow relationships.
- Company: Join Elis, a leader in sustainable textile, hygiene, and facility services.
- Benefits: Enjoy a dynamic work environment with a focus on sustainability and customer impact.
- Why this job: Be the voice of the customer while driving business growth in a meaningful way.
- Qualifications: Looking for proactive individuals with strong communication skills and a passion for customer service.
- Other info: Opportunity to make a real difference in sustainability and customer satisfaction.
The predicted salary is between 28800 - 42000 £ per year.
About a career with Elis Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet. We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios. Think like the customer and act as the voice of the customer internally while driving the business position. Your Mission at Elis The effective management of a portfolio of accounts with a principle aim of customer retention. Analyse lost business/complaint management data and implement appropriate action. Explore cross selling opportunities where appropriate. Develop Customer Account Plans to identify and review future risks and opportunities Ensure the Company\’s growth targets for the customer portfolio are achieved. Select and implement the best approach to win the growth opportunity. Act as a lead point of contact for all matters specific to your customers. Understand the needs and future requirements of customers through proactive management. Understand quality standards set by the company and agreed with each customer. Retain ownership of the customer service level agreement. Forecast and track customer metrics to predict trends. Highlight opportunities and threats. Discuss outstanding debt issues with customers agreeing satisfactory outcomes for both parties. Review the commercial viability of accounts, recommending improvements or additional services. Agree price increases with customers as advised by the Company. Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements. What will make you stand out? Ability to listen to and influence peer group and department team members. Good attention to detail and the ability to analyse data. Continuously improve the department and/or team. Ability to organise self and others to ensure tasks are carried out in a timely manner. Strong collaboration & influencing skills across departments and sites. Driver\’s license. What\’s on offer? 33 Days Holiday Company Car Company Pension Discounted Gym Membership Employee Assistance Programme Life Assurance On-site Parking Private Medical Are you ready to take your career to the next level? Don\’t miss out on this exciting opportunity. We are able offer, and encourage career growth, and have national coverage to facilitate ambition. In addition we offer: • Competitive circa £33,000.00 plus bonus • 33 days holiday per year • Company Pension • Private Medical • Working with a great team Interested? Then apply online! Your contact person: Claudia Cronin HR & Talent Resourcing Manager Tel: JBRP1_UKTJ
Account Manager employer: Elis
Contact Detail:
Elis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Als Account Manager ist es entscheidend, dass du in der Lage bist, effektiv mit Kunden zu kommunizieren und ihre Bedürfnisse zu verstehen. Übe, wie du komplexe Informationen klar und präzise vermitteln kannst.
✨Tip Number 2
Zeige dein Verständnis für nachhaltige Praktiken. Da Elis ein führendes Unternehmen im Bereich der zirkulären Dienstleistungen ist, solltest du dich über aktuelle Trends und Entwicklungen in der Nachhaltigkeit informieren und bereit sein, diese in deinen Gesprächen zu integrieren.
✨Tip Number 3
Netzwerke aktiv mit anderen Fachleuten in der Branche. Besuche Veranstaltungen oder Webinare, die sich auf Kundenmanagement und nachhaltige Dienstleistungen konzentrieren. Dies kann dir helfen, wertvolle Kontakte zu knüpfen und Einblicke in Best Practices zu gewinnen.
✨Tip Number 4
Bereite dich darauf vor, konkrete Beispiele für deine Erfolge im Kundenmanagement zu teilen. Überlege dir, wie du in der Vergangenheit Kundenbeziehungen aufgebaut und gepflegt hast, und sei bereit, diese Erfahrungen während des Gesprächs zu diskutieren.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Account Manager position at Elis. Understand the key responsibilities, such as customer retention and relationship building, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in account management or customer service. Provide specific examples of how you've successfully managed customer relationships and contributed to business growth.
Showcase Your Skills: Elis values exceptional customer service and strategic thinking. Highlight skills such as communication, problem-solving, and analytical abilities in your application to demonstrate that you can effectively manage customer accounts.
Personalize Your Cover Letter: Craft a personalized cover letter that reflects your understanding of Elis's mission and values. Explain why you are passionate about sustainable practices and how you can contribute to their goals as an Account Manager.
How to prepare for a job interview at Elis
✨Understand the Company’s Values
Before your interview, take some time to research Elis and its commitment to sustainability and circular services. Be prepared to discuss how these values resonate with you and how you can contribute to their mission of enriching well-being in a sustainable way.
✨Showcase Your Customer-Centric Approach
As a Customer Account Manager, your ability to think like the customer is crucial. Prepare examples from your past experiences where you successfully managed customer relationships, resolved complaints, or identified cross-selling opportunities that benefited both the customer and the company.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific scenarios where you analyzed lost business or managed complaints effectively, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Strategic Thinking
Elis values strategic planning for customer accounts. Be ready to discuss how you would develop Customer Account Plans, identify risks, and explore future opportunities. Show that you can align your strategies with the overall business line strategy.
