At a Glance
- Tasks: Support and strengthen customer relationships while delivering exceptional service.
- Company: Join Elis, a global leader in sustainable service solutions.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Collaborative team culture focused on continuous improvement and innovation.
- Why this job: Make a real impact by solving problems and enhancing customer experiences.
- Qualifications: Strong people skills and clear communication; sales or service experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
We're looking for a Customer Relationship Assistant to join our ICs team at our Fakenham site to deliver exceptional customer service while supporting Account Managers and the Customer Service Manager in strengthening client relationships and driving continuous improvement.
About the role: A fast‑paced, varied role for someone who enjoys building relationships, solving problems, and making an impact.
What you’ll be doing:
- Supporting and strengthening relationships with a range of customers.
- Handling customer communications across email and phone in a clear, professional way.
- Working with Operations and Service teams to support growth and performance.
- Supporting colleagues through collaboration, coaching, or sharing knowledge.
- Getting involved in projects that improve service and processes.
Customer‑focused mindset and strong people skills. Clear communication, both written and verbal. Confidence using Microsoft Office. Ability to manage your time, priorities, and workload. Experience in sales, service, or admin is useful, but not required.
Elis is an international multi‑service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors. In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions – supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers’ operational efficiency.
Customer Relationship Advisor employer: Elis UK Ltd
Elis is an excellent employer, offering a dynamic work environment at our Fakenham site where you can thrive as a Customer Relationship Advisor. With a strong focus on employee growth and collaboration, we provide opportunities for professional development while fostering a culture of teamwork and innovation. Join us to make a meaningful impact in delivering exceptional customer service and supporting sustainable solutions across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Advisor
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Elis UK Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Elis UK Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Elis UK Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Elis UK Ltd.
We think you need these skills to ace Customer Relationship Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Elis UK Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Elis UK Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
