At a Glance
- Tasks: Deliver excellent customer experiences and resolve queries both in the office and on-site.
- Company: Join an international leader in textile and hygiene services with a supportive culture.
- Benefits: Competitive salary, training, career progression, and a collaborative work environment.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by building strong customer relationships and solving problems.
- Qualifications: Customer service experience, strong communication skills, and a proactive approach.
About Elis Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently.
With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.
Our people are at the heart of everything we do.
We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.
At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued.
We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.
With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.
The Opportunity We are looking for a Customer Service Advisor to join our team at our Coventry site.
This is a varied, customer-focused role where you'll play an important part in delivering an excellent experience for our customers, building strong relationships and ensuring queries or issues are resolved effectively.
This isn't purely a desk-based customer service position.
You'll work across both the office and out in the field, meeting customers face-to-face and working closely with colleagues across our service teams.
You'll support with everything from resolving customer queries and complaints through to site visits, product fittings, stock checks and helping customers get the best from the services we provide.
What You'll Be Doing You'll take ownership of the customer experience and act as an important link between our customers and our operational teams.
Your responsibilities will include
- Managing and following up customer queries promptly and professionally, working with both internal teams and customers.
- Taking ownership of customer complaints, including attending customer locations where required to help achieve a positive resolution.
- Coordinating solutions and following up with customers to ensure issues have been resolved effectively.
- Building strong relationships with customers and understanding their individual service requirements.
- Providing customers with guidance and education on the services and products available to them.
- Supporting customer renegotiations where required.
- Carrying out employee garment sizing and fittings at customer locations.
- Completing rental stock checks and supporting locker installations and clear-outs.
- Capturing and sharing Voice of the Customer (VOC) feedback to help us continuously improve our service.
- Identifying opportunities to grow existing customer relationships in line with agreed targets.
- Working collaboratively with our service teams to deliver excellent customer outcomes and achieve shared performance targets.
What We're Looking For We're looking for someone who genuinely enjoys working with customers and is comfortable taking ownership when something needs resolving.
You'll ideally bring
- Previous experience within a customer service, account management or sales-focused environment.
- A genuinely customer-centric approach.
- Strong communication and listening skills.
- Confidence dealing with customer queries and challenging situations in a calm and professional manner.
- A proactive, solution-focused approach to problem solving.
- Strong organisation and planning skills.
- The ability to manage multiple priorities effectively.
- A self-motivated approach and willingness to take ownership.
- A willingness to learn and develop your skills.
- A full driving licence, as the role involves visiting customer locations.
What We Offer As part of Elis, you'll join a supportive and established international business where your contribution is valued.
We offer
- A competitive salary
- Training and ongoing development
- Opportunities to progress your career within Elis
- The stability and opportunities that come with being part of an international organisation
- A supportive working environment where your ideas and contribution matter
Locations
Customer Service Advisor in Coventry, Whitley employer: Elis UK Ltd
Elis UK Ltd is an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the public sector, all while ensuring a supportive culture that values each team member's contributions. Located in a vibrant area, our team enjoys not only competitive benefits but also a unique chance to make a meaningful impact in the ICS and textiles sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Coventry, Whitley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elis UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elis UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Coventry, Whitley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elis UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Elis UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elis UK Ltd!
How to prepare for a job interview at Elis UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
