At a Glance
- Tasks: Deliver exceptional customer service and support Account Managers in building client relationships.
- Company: Join Elis, a global leader in sustainable textile and facility services.
- Benefits: Enjoy 29 days holiday, employee assistance programme, and on-site parking.
- Other info: Clear career progression and ongoing training opportunities in a multinational organisation.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Customer-focused mindset, strong communication skills, and confidence with Microsoft Office.
The predicted salary is between 24000 - 30000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. With over 50,000 employees across 28 countries, we provide essential, sustainable services to the industrial, hospitality, healthcare, and commercial sectors. In the Industrial & Commercial Services (ICS) division, we specialise in innovative, circular solutions - supplying workwear, hygiene products, washroom services and industrial wipers through a reliable rental model that reduces waste and supports our customers' operational efficiency.
Your Mission at Elis: We're looking for a Customer Relationship Assistant to join our ICS team at our Fakenham site to deliver exceptional customer service while supporting Account Managers in strengthening client relationships.
What will make you stand out?
- A customer-focused mindset and strong people skills
- Clear communication, both written and verbal
- Confidence using Microsoft Office
- Ability to manage your time, priorities, and workload
- Experience in sales, service, or admin is useful, but not required
About the role: A fast-paced, varied role for someone who enjoys building relationships, solving problems, and making an impact.
What you'll be doing:
- Supporting and strengthening relationships with a range of customers.
- Handling customer communications across email and phone in a clear, professional way.
- Working with Operations and Service teams to support growth and performance.
- Supporting colleagues through collaboration, coaching, or sharing knowledge.
- Getting involved in projects that improve service and processes.
What's on offer?
- 29 Days Holiday
- Employee Assistance Programme
- On-site Parking
- Clear career progression within a multinational organisation
- Ongoing training and development opportunities
Customer Relationship Advisor in Fakenham employer: Elis UK Limited
Elis is an excellent employer, offering a dynamic work environment at our Fakenham site where you can thrive as a Customer Relationship Advisor. With a strong focus on employee growth, we provide clear career progression and ongoing training opportunities, alongside a supportive culture that values collaboration and innovation. Enjoy generous benefits such as 29 days of holiday and an Employee Assistance Programme, all while contributing to sustainable solutions in a multinational organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Advisor in Fakenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elis UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elis UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Advisor in Fakenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elis UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Elis UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elis UK Limited!
How to prepare for a job interview at Elis UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
