At a Glance
- Tasks: Manage and grow client accounts while ensuring exceptional service and satisfaction.
- Company: Elis, a leading international provider of textile and hygiene services.
- Benefits: Competitive salary, performance incentives, and opportunities for professional growth.
- Other info: Dynamic role with a focus on client relationships and career development.
- Why this job: Join a supportive team and make a real impact in the hospitality sector.
- Qualifications: Experience in account management and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Location: Cookstown, Co. Tyrone
Department: Customer service
Reports To: Customer Service Department Manager
About Elis
Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry. In Ireland, we partner with hotels, restaurants, and other hospitality providers to deliver tailored solutions that combine operational efficiency, reliability, and sustainability.
At Elis, we value our people and offer:
- Competitive salary with performance-based incentives
- Opportunities for professional growth and development
- A supportive, collaborative, and client-focused work environment
Role Overview
The Customer Account Manager will manage and grow a portfolio of strategic clients, ensuring exceptional service, retention, and revenue growth. You will act as the main point of contact for individual customer accounts, understand their specific operational needs, and work closely with internal teams to deliver tailored Elis solutions that enhance client satisfaction and loyalty.
Key Responsibilities:
- Manage a portfolio of strategic hospitality clients, building strong, long-term relationships.
- Act as the primary point of contact for client inquiries, issues, and service requirements.
- Responsible for allocated account region retention and growth of that customer base.
- Identify upcoming contract renewals, negotiate renewal terms and retain existing business.
- Contract completion of customer renewal.
- Ordering of stock for customers.
- Develop and implement account strategies to grow revenue and increase client engagement.
- Collaborate with operations, sales, and service delivery teams to ensure seamless service delivery.
- Monitor account performance, KPIs, and client feedback to drive continuous improvement.
- Prepare and present reports, proposals, and business reviews to clients and senior management.
- Proactively resolve client issues while maintaining a high standard of service.
- Achieve internal KPI's such as monthly credits, and debt collection.
- Work closely with Customer support agent and drivers allocated to region in order to provide seamless customer experience.
Skills & Experience Required
- Proven experience in account management is advantageous.
- Clean valid driving licence.
- Confident driving 70-80% of time to customer visits.
- Strong understanding of client relationship management and strategic account development.
- Excellent communication, negotiation, and interpersonal skills.
- Strong problem-solving skills and ability to manage multiple priorities.
- Analytical mindset with experience using CRM systems and reporting tools.
- Self-motivated, proactive, and results oriented.
- Experience with textile, linen, or facility service solutions is a strong advantage.
Join Us
At Elis, we help hospitality providers focus on what matters most - delivering exceptional guest experiences. If you are a client-focused professional with hospitality experience and a passion for relationship management, we'd love to hear from you.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Customer Account Manager in Cookstown employer: Elis Textile Services Limited
Elis is an excellent employer, offering a stable Monday-Friday schedule and a supportive team environment that fosters employee growth. With full training provided and opportunities to develop within a growing company, working at our Cookstown location not only ensures job security but also allows you to be part of a dynamic team dedicated to delivering high-quality textile and laundry solutions.
Contact Details:
Elis Textile Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager in Cookstown
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elis Textile Services Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elis Textile Services Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager in Cookstown
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elis Textile Services Limited:Your cover letter is your chance to shine! Tell us why you want to work at Elis Textile Services Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elis Textile Services Limited!
How to prepare for a job interview at Elis Textile Services Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
