Job Title: Internal Account Manager Location: Tyrone Department: Customer service Reports To: Customer Service Department Manager About Elis Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry. Competitive salary with performance-based incentives Opportunities for professional growth and development A supportive, collaborative, and client-focused work environment Role Overview The successful candidate will ensure quality of service in order to retain and develop existing customers whilst supporting the Customer Account Manager (CAM) The Internal Account Manager will work seamlessly with their allocated Customer Account Manager and report to the Customer Service Manager. The successful candidate will be able to adapt to business needs and ensure all reports, paperwork, contract renewals, stock orders and customer queries are dealt with in a timely and efficient manner. Assist their allocated Customer Account Manager (CAM), with managing customer accounts as directed. Proactively identify service issues any areas of any repeat customer issues within your allocated tribe will have an action plan devised to prevent any further recurrence of Log all complaints onto the system and update allocated CAM of complaints/resolution so they are briefed for any customer site visits. Process new sales contracts once approved onto the system for allocated tribe area. Raise manual invoices to customers for logo badges, replacements, workwear sales. Process cancellations on customer accounts once approved by your CAM. Work closely with CAM on top accounts, assist site visits, stock takes if required. Assist the CAM in the project roll out of the driver program. Computer skills Good business understanding and commercial skills. Planning and organisation skills Team player Join Us At Elis, we help hospitality providers focus on what matters most - delivering exceptional guest experiences. If you are a client-focused professional with hospitality experience and a passion for relationship management, we'd love to hear from you.
Contact Details:
Elis Textile Services Limited Recruitment Team
