Job Title: Customer Account Manager Location: Tyrone Department: Customer service Reports To: Customer Service Department Manager About Elis Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry.
Competitive salary with performance-based incentives Opportunities for professional growth and development A supportive, collaborative, and client-focused work environment Role Overview The Customer Account Manager will manage and grow a portfolio of strategic clients, ensuring exceptional service, retention, and revenue growth.
You will act as the main point of contact for individual customer accounts, understand their specific operational needs, and work closely with internal teams to deliver tailored Elis solutions that enhance client satisfaction and loyalty. Manage a portfolio of strategic hospitality clients, building strong, long-term relationships. Act as the primary point of contact for client inquiries, issues, and service requirements. Responsible for allocated account region retention and growth of that customer base.
Identify upcoming contract renewals, negotiate renewal terms and retain existing business Contract completion of customer renewal Ordering of stock for customers Develop and implement account strategies to grow revenue and increase client engagement. Collaborate with operations, sales, and service delivery teams to ensure seamless service delivery. Monitor account performance, KPIs, and client feedback to drive continuous improvement. Prepare and present reports, proposals, and business reviews to clients and senior management.
Proactively resolve client issues while maintaining a high standard of service. Achieve internal KPI's such as monthly credits, and debt collection Work closely with Customer support agent and drivers allocate to region in order to provide seamless customer experience Skills & Experience Required Proven experience in account management is advantageous Clean valid driving licence Confident driving 70-80% of time to customer visits Strong understanding of client relationship management and strategic account development.
Analytical mindset with experience using CRM systems and reporting tools. Experience with textile, linen, or facility service solutions is a strong advantage. Join Us At Elis, we help hospitality providers focus on what matters most - delivering exceptional guest experiences. If you are a client-focused professional with hospitality experience and a passion for relationship management, we'd love to hear from you.
Account Management Support Executive in Cookstown employer: Elis Textile Services Limited
Elis is an excellent employer, offering a stable Monday-Friday schedule and a supportive team environment in Cookstown. With full training provided and opportunities for personal development within a growing company, employees can thrive while contributing to high-quality textile and laundry solutions across various sectors. The focus on health and safety ensures a secure workplace, making it a rewarding place for General Operatives to build their careers.
Contact Details:
Elis Textile Services Limited Recruitment Team
