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- Tasks: Lead a customer service team to enhance care and improve retention efforts.
- Company: A leading multi-service provider in Southampton with a focus on customer satisfaction.
- Benefits: Competitive salary and benefits package for your hard work.
- Why this job: Make a real difference in customer experiences and drive team success.
- Qualifications: Excellent communication skills and relevant experience or degree required.
- Other info: Join a dynamic team dedicated to continuous improvement and growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading multi-service provider is seeking an experienced Customer Service Manager in Southampton to lead the customer service team and enhance customer care. This role involves managing operations, improving retention efforts, and coaching staff to meet performance targets.
The ideal candidate will possess excellent communication skills, a relevant degree or equivalent experience, and a passion for continuous improvement. Competitive salary plus benefits offered.
Customer Service Manager - Drive Retention & Service in Southampton employer: Elis Group
Contact Detail:
Elis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - Drive Retention & Service in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service management. Think about how you've improved retention efforts in the past and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and where you can truly make an impact. Check out our website for openings that match your passion for enhancing customer care and leading teams.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team. It’s all about making that personal connection!
We think you need these skills to ace Customer Service Manager - Drive Retention & Service in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management and retention strategies. We want to see how your skills align with our mission to enhance customer care!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for continuous improvement and how you can lead our team to meet performance targets. Let us know why you're the perfect fit!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to drive retention and service!
How to prepare for a job interview at Elis Group
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed operations or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you've enhanced customer retention or resolved conflicts, and be ready to discuss how you handled them.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's strategies for improving customer care or how they measure success in the customer service team. This shows that you're proactive and genuinely interested in contributing to their goals.
