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- Tasks: Lead a customer service team and enhance customer care experiences.
- Company: A leading multi-service provider in Southampton with a focus on excellence.
- Benefits: Competitive salary and additional benefits to support your career.
- Why this job: Make a real difference in customer satisfaction while coaching a dynamic team.
- Qualifications: Excellent communication skills and relevant experience or degree required.
- Other info: Join a supportive environment that values continuous improvement and growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading multi-service provider is looking for an experienced Customer Service Manager in Southampton to lead its customer service team. The successful candidate will manage operations, enhance customer care, and coach staff to meet performance targets.
Ideal candidates should possess:
- Excellent communication skills
- A relevant degree or equivalent experience
- A passion for continuous improvement
Competitive salary plus benefits are offered.
Customer Experience Manager - Retention & Team Coach in Southampton employer: Elis Group
Contact Detail:
Elis Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager - Retention & Team Coach in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and team coaching. We should also think of examples from our past roles that showcase our skills in these areas.
✨Tip Number 3
Showcase our passion for continuous improvement during interviews. We can share specific instances where we’ve implemented changes that enhanced customer care or boosted team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in the role.
We think you need these skills to ace Customer Experience Manager - Retention & Team Coach in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service management and coaching. We want to see how you've led teams and improved customer care, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer experience and continuous improvement. Let us know why you’re the perfect fit for our team in Southampton.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and engaging, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Elis Group
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their services, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Coaching Skills
As a Customer Experience Manager, you'll be expected to coach your team. Prepare examples of how you've successfully coached or mentored others in the past. Highlight specific outcomes that resulted from your guidance to demonstrate your impact.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of scenarios where you improved customer retention or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Continuous Improvement
Since the role requires a passion for continuous improvement, be ready to discuss how you've implemented changes in previous roles. Share specific examples of initiatives you've led that enhanced customer care or team performance.
