At a Glance
- Tasks: Manage customer accounts, ensuring retention and exceptional service.
- Company: Dynamic company in Edinburgh focused on customer satisfaction.
- Benefits: 33 days holiday, company car, pension, and private medical cover.
- Other info: Great opportunities for personal and professional development.
- Why this job: Join a team that values relationships and drives business growth.
- Qualifications: Strong listening skills, attention to detail, and a collaborative mindset.
The predicted salary is between 30000 - 40000 £ per year.
Location: Edinburgh
Contract: Full-time, Permanent
We are looking to hire a Customer Account Manager who will have overall responsibility for the retention and development of our existing customer portfolio. The role focuses on delivering exceptional customer service, building strong relationships, and aligning with our business line strategy.
Responsibilities
- Effective management of a portfolio of accounts with a focus on customer retention.
- Analyse lost business/complaint management data and implement appropriate actions.
- Explore cross‑selling opportunities where appropriate.
- Develop account plans to identify and review future risks and opportunities.
- Ensure the company’s growth targets for the customer portfolio are achieved.
- Select and implement the best approach to win growth opportunities.
- Act as a lead point of contact for all matters specific to your customers.
- Understand customers’ needs and future requirements through proactive management.
- Maintain ownership of the customer service level agreement and adhere to quality standards set by the company.
- Forecast and track customer metrics to predict trends; highlight opportunities and threats.
- Discuss outstanding debt issues with customers to achieve satisfactory outcomes for both parties.
- Review the commercial viability of accounts, recommending improvements or additional services.
- Agree price increases with customers as advised by the company.
- Push for improvements, applying commercial thinking to existing and emerging customer requirements.
What will make you stand out?
- Strong listening and influencing skills within peer groups and across departments.
- Excellent attention to detail and analytical abilities.
- Continuous improvement mindset for yourself and the team.
- Ability to organise yourself and others to ensure timely completion of tasks.
- Strong collaboration and influencing skills across departments and sites.
- Valid driver’s licence.
Benefits and Offer
- 33 days holiday per year.
- Company car.
- Company pension.
- Employee assistance programme.
- Life assurance.
- On‑site parking.
- Private medical cover.
Account Manager in Glasgow employer: Elis Group
Join our dynamic team in Edinburgh as a Customer Account Manager, where we prioritise exceptional customer service and foster a collaborative work culture. With generous benefits including 33 days of holiday, a company car, and private medical cover, we are committed to your professional growth and well-being. Our focus on continuous improvement and strong relationships ensures that you will thrive in a supportive environment while contributing to the success of our customer portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Elis Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Elis Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Elis Group:Your cover letter is your chance to shine! Tell us why you want to work at Elis Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Elis Group!
How to prepare for a job interview at Elis Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
