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- Tasks: Coordinate smooth onboarding for new customers and ensure service delivery meets agreements.
- Company: Join Elis, a leading international provider of textile, hygiene, and facility services.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven company that values teamwork and customer satisfaction.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
- Other info: This role offers a chance to make a real impact in a dynamic industry.
The predicted salary is between 36000 - 60000 £ per year.
About a career with Elis. Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!
About the Role: The role of an Onboarding Manager is to ensure a trouble-free start-up and collection change that meets the contractual agreement. You will plan and coordinate installations working closely with all internal departments and teams and liaising with customers to overall support the Elis mission to develop and provide value-added textile, hygiene and safety solutions.
Your Mission at Elis:
- Prepare project plan for start-up/collection change with clear milestones.
- Set up new customers on Internal System (AX) and keep the installation monitor updated with all comments.
- Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
- Verify operational capability to deliver according to agreed service levels.
- Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations.
- Keep customers and internal stakeholders updated on Start-up/Collection change activities.
Onboarding Manager employer: Elis Careers
Contact Detail:
Elis Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager
✨Tip Number 1
Familiarise yourself with the onboarding process in similar industries. Understanding how other companies manage customer transitions can give you valuable insights and help you articulate your ideas during interviews.
✨Tip Number 2
Network with current or former employees of Elis on platforms like LinkedIn. They can provide insider knowledge about the company culture and expectations for the Onboarding Manager role, which can be a great advantage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you successfully managed onboarding or project coordination. Highlighting measurable outcomes will demonstrate your capability to meet the demands of the role.
✨Tip Number 4
Research Elis's services and recent projects. Being knowledgeable about their offerings and any recent changes in the company will show your genuine interest and help you stand out as a candidate who is ready to contribute from day one.
We think you need these skills to ace Onboarding Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Onboarding Manager position at Elis. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in project management, customer relations, or onboarding processes. Use specific examples that demonstrate your ability to manage installations and coordinate with various teams.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention how your skills align with Elis's mission and how you can contribute to their success in providing value-added solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the Onboarding Manager role.
How to prepare for a job interview at Elis Careers
✨Understand the Role
Make sure you have a clear understanding of what an Onboarding Manager does. Familiarise yourself with the responsibilities outlined in the job description, such as project planning and customer liaison. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Prepare Examples
Think of specific examples from your past experience that showcase your skills in project management, coordination, and customer service. Be ready to discuss how you've successfully managed similar tasks or challenges, as this will illustrate your capability for the role.
✨Research Elis
Take some time to research Elis and its services. Understanding their mission and values will allow you to tailor your answers to align with the company's goals. It also shows that you're genuinely interested in the company and the position.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the onboarding process, or how success is measured in the role. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
