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- Tasks: Lead and develop the Aftermarket strategy for world-class customer support in the UK water sector.
- Company: Join Eliquo Hydrok, a market leader in innovative water treatment solutions.
- Benefits: Enjoy flexible working, health plans, pension, and personal development opportunities.
- Why this job: Make a real impact on environmental improvement while leading a high-performing team.
- Qualifications: Extensive customer service experience and leadership skills in regulated environments.
- Other info: Hybrid working available; be part of a diverse and inclusive team.
The predicted salary is between 48000 - 84000 £ per year.
This exciting role presents a fantastic opportunity to the right candidate seeking the next challenge in their career by significantly growing and developing our Aftermarket capability to provide world-class support for our customers in the UK municipal water sector. Reporting to the Managing Director, the Head of Aftermarket owns the end-to-end aftermarket customer experience and leads the service, spares, retrofits, upgrades and hire activities to deliver safe, right-first-time outcomes with clear communication and minimal friction. They will provide effective, visible and inspirational leadership and be accountable for the Aftermarket capability of the business.
What you’ll be doing:
- You will create, lead and execute the Eliquo Hydrok Aftermarket Strategy that enables sustainable business growth.
- You will own and deliver the full end-to-end Aftermarket process for our customers from business development and sales through to execution of customer orders and any ongoing obligations.
- As a champion of health, safety and continuous improvement you will ensure that all outputs from Aftermarket meet the specified HSEQ (Health, Safety, Environmental and Quality) requirements, are on time and in full.
- In this role you will own the Aftermarket VoC (Voice of the Customer) programme, ensuring customer insight is captured, translated into improvement actions, and used to strengthen the customer experience.
- As leader of our Aftermarket capability, you will be accountable for inspiring and developing a high-performing team.
Who we are looking for:
Essential requirements for the role include:
- Extensive experience delivering customer service and support to high standards of safety and quality.
- Experience working within regulated environments inside or outside of the UK municipal water sector.
- Previous experience in a leadership role, leading similar outcomes and teams including coaching, developing and recruiting.
- Fluency in English is essential.
- Exceptional communication and presentation skills, with the ability to engage with stakeholders at all levels.
- Strong organisational skills and attention to detail, ensuring effective management of multiple priorities.
Desirable requirements for the role include:
- A bachelor’s degree or equivalent in a relevant engineering subject along with relevant professional qualifications for the role.
- Previous experience working for an OEM of products and services.
- Previous experience leading an Aftermarket function for an OEM business.
- Previous experience of similar products to those supplied by Eliquo Hydrok.
- Previous experience working with CRM systems.
- A strong understanding of the regulations, standards and requirements of the municipal water sector in the UK&I.
Additional Information:
The role holder must be capable of working effectively in a variety of locations and ideally be based within 40 miles of one of our UK locations (Wombwell, Wolverhampton or Indian Queens). Regular time will need to be spent at our HQ in Indian Queens, Cornwall (approximately 20-30% of your time). We will also expect regular time to be spent at all three of our UK locations. Hybrid working is expected to be possible with the assumption that one to two days per week could be home-based.
About Us:
ELIQUO HYDROK is an award-winning, established and growing market leader. We provide water treatment solutions that keep seas and rivers clean and drinking water safe. From flood water management to sewage filtration systems, we provide innovative, environmentally considerate, cost-effective, and practical solutions to municipal water companies. We’re passionate about our people, offering a range of benefits to our valued employees, including hybrid working and a Medicash healthcare plan. You will be part of a team of 180+ colleagues delivering high-quality, essential services underpinning water infrastructure and environmental improvement across the UK.
Inclusion & Diversity:
At Eliquo Hydrok, we are committed to fostering a culture of Fairness, Inclusion and Respect across all areas of our business. We actively promote equality and diversity, and do not tolerate discrimination of any kind - whether based on gender, race, disability, age, religion, sexual orientation, or employment status. Our goal is to ensure that every individual, regardless of background, feels respected, valued, and empowered to reach their full potential. To support fairness in our recruitment process, we ask all applicants to complete an Equal Employment Opportunity (EEO) survey after applying. This helps us monitor and improve our practices, ensuring equal access to opportunities for everyone.
Benefits:
- Flexible/hybrid working options available.
- Medicash Health Plan.
- Company Pension.
- Sick Pay.
- On-site parking.
- Cycle to Work Scheme.
- Company Events.
- Appraisal and Personal Development programme.
Head of Aftermarket employer: ELIQUO HYDROK
Contact Detail:
ELIQUO HYDROK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Aftermarket
✨Tip Number 1
Network like a pro! Reach out to your connections in the municipal water sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its Aftermarket strategy. Show us that you understand our mission and how you can contribute to delivering world-class support for our customers.
✨Tip Number 3
Practice your communication skills! As a leader, you’ll need to engage with stakeholders at all levels. Try mock interviews with friends or mentors to refine your presentation style and ensure you come across as confident and inspiring.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Eliquo Hydrok team.
We think you need these skills to ace Head of Aftermarket
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and leadership, especially within the municipal water sector. We want to see how your skills align with our Aftermarket Strategy!
Showcase Your Communication Skills: Since exceptional communication is key for this role, use your application to demonstrate your ability to engage with stakeholders. A clear and concise writing style will help us see your potential as a leader.
Highlight Relevant Experience: Don’t forget to mention any previous roles where you’ve led teams or managed Aftermarket functions. We’re looking for someone who can inspire and develop a high-performing team, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at ELIQUO HYDROK
✨Know the Aftermarket Inside Out
Before your interview, make sure you thoroughly understand the Aftermarket process and how it relates to customer experience. Familiarise yourself with Eliquo Hydrok's products and services, especially in the municipal water sector, so you can speak confidently about how you would enhance their Aftermarket capability.
✨Showcase Your Leadership Skills
As a candidate for the Head of Aftermarket role, it's crucial to demonstrate your leadership experience. Prepare specific examples of how you've successfully led teams, improved processes, or driven customer satisfaction in previous roles. Highlight your ability to inspire and develop high-performing teams.
✨Communicate Clearly and Effectively
Exceptional communication is key for this position. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like HSEQ requirements or customer insights. Be ready to engage with stakeholders at all levels and show how you can foster clear communication within the team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges in the Aftermarket process and how you would address them. This will showcase your strategic thinking and ability to deliver safe, right-first-time outcomes.
