What you’ll be doing… As an Assistant Manager, you will lead the day-to-day operations of a premium airport lounge environment, ensuring an exceptional experience for every guest. You will be responsible for managing the team, maintaining service excellence, and driving high standards across all aspects of the lounge. Oversee the smooth and efficient operation of the lounge, ensuring a premium guest experience Lead, motivate, and support a team of lounge hosts and service staff Manage staffing, rotas, and performance to maintain operational efficiency Ensure all food, beverage, and service areas are consistently presented to a high standard Liaise with suppliers and partners to ensure stock levels and quality are maintained Monitor and respond to guest feedback, proactively resolving any issues Ensure compliance with Health & Safety, Food Hygiene, and company policies Drive continuous improvement in service delivery and team engagement Working pattern: 5 days out of 7 Job ID: 6756 What can you bring? Proven experience in a supervisory or management role in hospitality or premium service environments Strong leadership and people management skills Passion for delivering high-quality customer experiences Excellent communication, organisational, and problem-solving abilities Knowledge of food hygiene and safety regulations Flexibility to work varying shifts, including weekends, early mornings or evenings
