At a Glance
- Tasks: Lead and develop teams to deliver high-quality service across multiple sites.
- Company: Join Elior UK, a leader in contract catering with a focus on excellence.
- Benefits: Competitive salary, career development, and the chance to make an impact.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Shape operational success and inspire teams while ensuring customer satisfaction.
- Qualifications: Experience in managing teams and budgets, with a passion for customer service.
The predicted salary is between 37800 - 46200 £ per year.
Working Pattern: 5 Days over 7 | Field-based Job ID: 7431
What you’ll be serving up… As an Operations Manager, you’ll be responsible for the operational and commercial performance of your sites, leading and developing teams to deliver an efficient, high-quality service to Elior UK, our customers and clients.
- Leading, motivating and developing teams across multiple sites
- Supporting Site Managers with recruitment, training, development and performance management
- Managing budgets and identifying opportunities to improve financial performance
- Building strong internal and external relationships, including client liaison and management reporting
- Driving operational excellence, customer service and consistently high standards
- Supporting menu planning and ensuring food quality and service standards are maintained
- Planning and delivering effective mobilisation and demobilisation of contracts, working with relevant support functions
- Ensuring sites operate in line with Elior’s policies, procedures, compliance requirements and brand standards
The ingredients you’ll bring…
- Proven experience managing multiple sites and teams, ideally within contract catering or a similar multi-site environment
- Strong commercial understanding, with experience managing budgets, controlling costs and driving financial performance
- Experience building and maintaining successful client and customer relationships
- A genuine passion for delivering customer service excellence
- The ability to inspire, motivate and develop large, diverse teams
- Strong communication, organisational and relationship-building skills
- A proactive approach with the ability to manage competing priorities effectively
- Experience of contract catering is desirable, but we’re also open to candidates with strong transferable multi-site operational experience.
Operations Manager - M4 Corridor in Swindon employer: Elior
Elior is an exceptional employer, offering a dynamic work environment where you can make a real impact in the lives of students through high-quality catering services. With flexible working hours, free meals, and robust career development opportunities, our culture prioritises employee well-being and growth, making it an ideal place for those passionate about food service and education.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - M4 Corridor in Swindon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elior. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elior
Don't be shy about reaching out to Elior directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager - M4 Corridor in Swindon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elior and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elior
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
