At a Glance
- Tasks: Lead a team to create exceptional customer experiences and drive financial growth.
- Company: Join a dynamic company focused on excellence and client satisfaction.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Monday to Friday role with opportunities for career advancement.
- Why this job: Make a real impact by leading operations and exceeding client expectations.
- Qualifications: Extensive experience in contract catering and strong leadership skills.
The predicted salary is between 60000 - 80000 € per year.
Your key responsibilities as the Operations Director will consist of:
- Accountable for creating a culture of excellent customer experience within their community.
- Accountable for ensuring legal and company compliance within strategic area of responsibility.
- Accountable for creating a platform for financial growth, exceeding financial targets.
- Accountable for building and proactively maintaining external relationships with senior clients to exceed client expectations, delivering a value-added service proposition which will build and sustain industry competitive advantage.
- Oversee Operations Management function within area of responsibility.
- Accountable for overseeing recruitment, support, training and development of operations team in order to deliver an efficient, high quality, financially beneficial value proposition to Company and senior client in line with Company processes.
- Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound.
- Developing centres of excellence within sites to be used as reference points is essential.
Working Pattern: Monday to Friday | 37.5 hours per week.
The experience and knowledge we are looking for from the future Operations Director include:
- Extensive experience in contract catering, within a multi-site, senior management role.
- Ability to demonstrate experience in leading, inspiring and motivating a large and diverse team.
- Proven experience of working closely and successfully with clients.
- Confidence in numbers and P&L management.
Operations Director in Stoke-on-Trent employer: Elior
As an Operations Director with us, you will thrive in a dynamic environment that prioritises exceptional customer experience and fosters a culture of compliance and financial growth. Our commitment to employee development ensures you have access to training and support, empowering you to lead a diverse team effectively while building strong client relationships. Located in a vibrant community, we offer a collaborative work culture that values innovation and excellence, making us an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in creating excellent customer experiences. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've inspired and motivated teams in the past. This is key for an Operations Director role, so make sure your stories highlight your ability to drive results.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and help you land that Operations Director position. Plus, it shows you're serious about joining our team and making a difference.
We think you need these skills to ace Operations Director in Stoke-on-Trent
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, make sure to highlight your commitment to creating a culture of excellent customer experience. Share specific examples of how you've done this in the past, as it’s a key responsibility for us at StudySmarter.
Demonstrate Compliance Know-How:We want to see that you understand the importance of legal and company compliance. In your application, mention any relevant experience you have in ensuring compliance within your previous roles, as this will resonate with our values.
Highlight Financial Acumen:Since financial growth is crucial for the Operations Director role, don’t shy away from showcasing your confidence in numbers and P&L management. Include any achievements where you exceeded financial targets to really stand out.
Emphasise Team Leadership Skills:We’re looking for someone who can lead and inspire a diverse team. In your written application, share your experiences in recruitment, training, and development, and how these have contributed to operational success in your previous positions.
How to prepare for a job interview at Elior
✨Know Your Numbers
As an Operations Director, you'll need to be confident in numbers and P&L management. Brush up on your financial knowledge before the interview. Be ready to discuss how you've managed budgets and driven financial growth in previous roles.
✨Showcase Your Leadership Skills
You'll be leading a large and diverse team, so it's crucial to demonstrate your leadership style. Prepare examples of how you've inspired and motivated teams in the past. Think about specific challenges you faced and how you overcame them.
✨Client Relationships Matter
Building and maintaining relationships with senior clients is key. Come prepared with examples of how you've exceeded client expectations in previous roles. Highlight any strategies you've used to deliver value-added services that set you apart from competitors.
✨Cultural Fit is Key
Creating a culture of excellent customer experience is part of the role. Research the company's values and think about how your personal values align. Be ready to discuss how you would foster a positive culture within the operations team.
