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- Tasks: Lead operations to create exceptional customer experiences and drive financial growth.
- Company: Dynamic company focused on delivering value and exceeding client expectations.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Field-based role with a Monday to Friday working pattern.
- Why this job: Make a real impact by leading a diverse team and shaping the future of operations.
- Qualifications: Extensive experience in contract catering and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Your key responsibilities as the Operations Director will consist of:
- Accountable for creating a culture of excellent customer experience within their community.
- Accountable for ensuring legal and company compliance within strategic area of responsibility.
- Accountable for creating a platform for financial growth, exceeding financial targets.
- Accountable for building and proactively maintaining external relationships with senior clients to exceed client expectations, delivering a value-added service proposition which will build and sustain industry competitive advantage.
- Oversee Operations Management function within area of responsibility.
- Accountable for overseeing recruitment, support, training and development of operations team in order to deliver an efficient, high quality, financially beneficial value proposition to Company and senior client in line with Company processes.
- Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound.
- Developing centres of excellence within sites to be used as reference points is essential.
Working Pattern: Monday - Friday | Field-based
What can you bring? The experience and knowledge we are looking for from the future Operations Director include:
- Extensive experience in contract catering, within a multi-site, senior management role.
- Ability to demonstrate experience in leading, inspiring and motivating a large and diverse team.
- Proven experience of working closely and successfully with clients.
- Confidence in numbers and P&L management.
Operations Director (South) employer: Elior
Contact Detail:
Elior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (South)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Director role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how you can contribute to creating that excellent customer experience they’re after. Tailor your responses to show you’re the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your commitment. Plus, it’s a great way to get noticed by the hiring team!
We think you need these skills to ace Operations Director (South)
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, make sure to highlight your commitment to creating a culture of excellent customer experience. We want to see how you’ve gone above and beyond in previous roles to ensure clients are not just satisfied, but truly delighted.
Demonstrate Your Leadership Skills: As an Operations Director, you'll be leading a diverse team. Use your application to showcase specific examples of how you've inspired and motivated teams in the past. We love seeing real-life stories that illustrate your leadership style!
Be Numbers Savvy: Since P&L management is key for this role, don’t shy away from sharing your financial achievements. We’re looking for candidates who can confidently discuss their experience with budgets and financial growth, so include any relevant metrics or successes.
Tailor Your Application: Make sure your application speaks directly to the job description. We appreciate when candidates take the time to align their skills and experiences with what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Elior
✨Know Your Numbers
As an Operations Director, you'll need to be confident in numbers and P&L management. Brush up on your financial knowledge before the interview. Be ready to discuss how you've managed budgets and driven financial growth in previous roles.
✨Showcase Your Leadership Skills
You'll be leading a diverse team, so it's crucial to demonstrate your leadership style. Prepare examples of how you've inspired and motivated teams in the past. Think about specific challenges you faced and how you overcame them to create a positive culture.
✨Client Relationships Matter
Building and maintaining relationships with senior clients is key. Come prepared with examples of how you've exceeded client expectations in previous roles. Highlight any strategies you've used to deliver value-added services that set you apart from competitors.
✨Operational Excellence is Key
The role involves overseeing operations management, so be ready to discuss your experience in this area. Think about how you've developed centres of excellence in past positions and be prepared to share your vision for operational efficiency and quality.