At a Glance
- Tasks: Lead and inspire teams to deliver top-notch service and operational excellence across multiple sites.
- Company: Dynamic company focused on sustainable growth and exceptional customer experiences.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Field-based role with travel, offering a chance to grow your leadership skills.
- Why this job: Make a real impact by driving innovation and enhancing customer satisfaction in a vibrant industry.
- Qualifications: Experience in managing teams, strong communication skills, and financial acumen required.
The predicted salary is between 41000 - 41000 £ per year.
What you’ll be doing… As an Operations Manager, you’ll take ownership of a portfolio of sites, leading from the front to deliver operational excellence and sustainable growth.
- Leading, motivating and developing Site Managers and their teams across multiple locations.
- Taking full ownership of financial performance, managing budgets and identifying opportunities for growth.
- Building strong, trusted relationships with clients, ensuring we consistently deliver on expectations and retain business.
- Driving high standards across service, food quality and customer experience.
- Supporting recruitment, onboarding, training and ongoing development of Site Managers.
- Ensuring effective communication across your sites, creating engaged and aligned teams.
- Producing clear management reporting and using insight to drive decision-making.
- Leading the mobilisation and demobilisation of contracts, working closely with central support teams.
- Encouraging innovation, including fresh thinking around menu development and service delivery.
Working Pattern: Monday to Friday | Field-based role with regular travel across your region.
What can you bring? We’re looking for someone who combines operational expertise with strong people leadership and commercial awareness:
- Proven experience managing multiple sites and teams within a contract catering environment.
- A genuine passion for customer service excellence and delivering high-quality experiences.
- Confident communicator, able to build strong relationships with clients and stakeholders.
- A natural leader who can inspire, coach and develop teams across dispersed locations.
- Strong financial awareness with experience managing budgets and driving performance.
- Well-organised, with the ability to balance competing priorities across a large geographical area.
- Experience within education contract catering is highly desirable.
Operations Manager in Manchester employer: Elior
As an Operations Manager with us, you'll thrive in a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive benefits, including opportunities for professional advancement and a commitment to innovation in service delivery, all while working across diverse locations that foster collaboration and engagement. Join us to make a meaningful impact in the contract catering sector, where your leadership will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Elior. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Elior
Don't be shy about reaching out to Elior directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Elior and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Elior
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
