At a Glance
- Tasks: Engage with clients, manage retention pipelines, and optimise B2B offers.
- Company: Elior UK, a leader in contract catering with a focus on client relationships.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Field-based role with a dynamic team and nationwide travel.
- Why this job: Make a real impact by enhancing client relationships and driving retention strategies.
- Qualifications: Experience in contract catering, strong communication skills, and analytical abilities.
The predicted salary is between 30000 - 40000 € per year.
What you’ll be doing… The Overall Purpose of Job is to engage with regional Business & Industry clients and work closely with internal stakeholders in support of the retention strategy.
Key responsibilities include:
- Retention pipeline management: Manage and maintain the annual retention pipeline across Elior divisions, including contract end dates, risk profiling, renewal activity, and reporting. Ensure accurate tracking of contract status, decision dates, and risk %, supporting delivery of annual renewal and retention targets set by Elior UK Leadership.
- Stakeholder engagement & governance: Hold regular meetings with Operations Directors/Managers to review activity, actions, and upcoming renewals. Collaborate with Operations and Support Services to optimise B2B offers for SME contracts based on client feedback and retention objectives.
- CRM & reporting oversight: Use CRM systems to record actions, monitor stakeholder input, and track contract vulnerability scores, ensuring timely intervention where required. Maintain up-to-date pipeline reporting through regular operational reviews.
- Client & site engagement: Conduct regular site visits and client meetings to review service standards and maintain strong relationships. Lead “Promises” meetings with key clients prior to contract end dates to review service and financial performance, agreeing and tracking follow-up actions.
- Renewals & re-bid support: Coordinate documentation for contract renewals and re-bids within required timeframes, supporting re-bid activity including preparation and attendance at client presentations where required. Influence presentation content and ensure appropriate stakeholders and materials are in place.
- Continuous improvement: Produce remedial action plans following client meetings and ensure actions are tracked to completion. Analyse win/loss outcomes to identify trends and implement improvements to future retention activity.
Working Pattern: Monday - Friday | Nationwide Field-based
What can you bring?
- Operational experience within the Business & Industry contract catering division
- Track record of positive Client relationships
- Strong influencing and listening skills
- Excellent verbal and written communication
- Financial and Analytical Skills
Client Relations Executive in Manchester employer: Elior
Elior UK is an exceptional employer that prioritises employee development and fosters a collaborative work culture. As a Client Relations Executive, you will benefit from a supportive environment that encourages continuous improvement and offers opportunities for professional growth, all while engaging with diverse clients across the nation. With a focus on retention strategies and stakeholder engagement, you'll play a vital role in shaping client relationships and driving success within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Executive in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in client relations and retention strategies.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Client Relations Executive in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relations Executive role. Highlight your experience in managing client relationships and retention strategies, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's your influencing skills or your knack for financial analysis, we want to see how you can bring those to the table.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone!
How to prepare for a job interview at Elior
✨Know Your Client Relations Inside Out
Before the interview, dive deep into the specifics of client relations within the Business & Industry sector. Familiarise yourself with common challenges and strategies for retention, as well as Elior's unique approach. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples of how you've successfully engaged with stakeholders in the past. Think about specific meetings or collaborations that led to positive outcomes. Being able to articulate your experience in managing relationships will demonstrate your fit for the role.
✨Demonstrate Your Analytical Prowess
Since the role involves tracking contract statuses and analysing win/loss outcomes, be ready to discuss your analytical skills. Bring examples of how you've used data to inform decisions or improve processes. This will show that you can handle the financial and analytical aspects of the job.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a client expressing dissatisfaction or a tight renewal deadline. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to implement remedial action plans effectively.
