At a Glance
- Tasks: Lead daily operations of a premium airport lounge and ensure exceptional guest experiences.
- Company: Elior, a people-first business serving diverse environments across the UK.
- Benefits: Free meals, flexible working hours, 28 days holiday, and career development opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
- Why this job: Join a supportive team where your contributions are valued and you can grow.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
A great workday starts with great food, and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus, we keep teams happy, energised, and ready to take on the day.
As a Lounge Manager, you will lead the day-to-day operations of a premium airport lounge environment, ensuring an exceptional experience for every guest. You will be responsible for managing the team, maintaining service excellence, and driving high standards across all aspects of the lounge.
- Oversee the smooth and efficient operation of the lounge, ensuring a premium guest experience
- Lead, motivate, and support a team of lounge hosts and service staff
- Manage staffing, rotas, and performance to maintain operational efficiency
- Ensure all food, beverage, and service areas are consistently presented to a high standard
- Liaise with suppliers and partners to ensure stock levels and quality are maintained
- Monitor and respond to guest feedback, proactively resolving any issues
- Ensure compliance with Health & Safety, Food Hygiene, and company policies
- Drive continuous improvement in service delivery and team engagement
Working pattern: 5 days out of 7
What can you bring?
- Proven experience in a supervisory or management role in hospitality or premium service environments
- Strong leadership and people management skills
- Passion for delivering high-quality customer experiences
- Excellent communication, organisational, and problem-solving abilities
- Knowledge of food hygiene and safety regulations
- Flexibility to work varying shifts, including weekends, early mornings or evenings
Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success!
- Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
- Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
- Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
- Leave for life's important moments - whether family, personal or unexpected.
- Give back time - paid volunteering days for the causes you care about.
- Room to grow - career development and learning opportunities for all stages of your career.
- Wellbeing first - mental health support and wellbeing perks.
- Financial security - pension schemes and life assurance.
- Exclusive discounts - save on entertainment, leisure, and even travel!
We welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage.
We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here!
Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you!
At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.
Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat!
Lounge Manager employer: Elior
Elior is an exceptional employer that prioritises the well-being and growth of its team members, offering a vibrant work culture where every employee is valued and supported. With flexible working options, generous holiday allowances, and a commitment to career development, Elior ensures that its Lounge Managers thrive in a dynamic airport environment while enjoying free meals and exclusive discounts. Join us to be part of a people-first business that celebrates diversity and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Lounge Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Elior's social media and website. Understanding their values and mission will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your leadership stories! As a Lounge Manager, you'll need to demonstrate your people management skills. Think of specific examples where you've motivated a team or resolved conflicts, and be ready to share them.
✨Tip Number 3
Prepare questions for your interviewers! Show your enthusiasm by asking about team dynamics, training opportunities, or how they celebrate success. This not only shows you're engaged but also helps you assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Elior team. Don’t hesitate – hit that 'Apply Now' button!
We think you need these skills to ace Lounge Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to manage a premium lounge and create amazing experiences for guests.
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or management. We love seeing how your past roles have prepared you for this position, so don’t be shy about showcasing your leadership skills and customer service excellence!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Elior
✨Know the Lounge Inside Out
Before your interview, make sure you research Elior and their lounge operations thoroughly. Familiarise yourself with their menu offerings, service standards, and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Lounge Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service delivery. Highlight your ability to motivate and support staff, as this is crucial for the role.
✨Demonstrate Customer Focus
Elior values high-quality customer experiences, so be ready to discuss how you've gone above and beyond for guests in previous roles. Think of specific instances where you received positive feedback or turned a negative experience into a positive one. This will illustrate your commitment to exceptional service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responses to potential situations you might face as a Lounge Manager, such as handling guest complaints or managing staffing issues. This will help you think on your feet during the interview.
