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- Tasks: Oversee daily operations and ensure top-notch customer service during your shift.
- Company: Join a dynamic team focused on creating a positive environment.
- Benefits: Gain valuable experience, develop leadership skills, and work flexible hours.
- Why this job: Be the go-to person for customers and staff, making a real difference.
- Qualifications: Previous supervisory experience and strong communication skills are essential.
- Other info: Work weekends with a supportive team and opportunities for growth.
The predicted salary is between 13 - 16 £ per hour.
As a Duty Manager, you will be responsible for overseeing daily operations, ensuring excellent customer service, and supporting staff throughout your shift. You will act as the first point of contact for both customers and employees, maintaining a safe, efficient, and positive environment.
- Oversee and manage day-to-day operations during your shift
- Support, motivate, and supervise team members to ensure high service standards
- Handle customer queries, feedback, and complaints professionally and promptly
- Ensure health & safety, cleanliness, and compliance standards are consistently met
- Coordinate staff breaks and shift changes, ensuring adequate coverage at all times
- Monitor stock levels and assist with inventory management as needed
- Complete daily reports, logs, and handovers to senior management
- Respond to emergencies or incidents and escalate when necessary
Working pattern: Saturday - Sunday 4:45am - 14:00pm | 17 Hours Per Week
What can you bring?
- Previous experience in a supervisory or management role, ideally in a customer-facing environment
- Strong leadership and people management skills
- Excellent communication and problem-solving abilities
- Ability to remain calm under pressure and handle challenging situations
- Solid understanding of health & safety and compliance procedures
- Highly organised with good attention to detail
- Flexible, approachable, and committed to delivering outstanding service
Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years.
Weekend Duty Manager in London employer: Elior
Contact Detail:
Elior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Duty Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Duty Manager, especially your leadership and customer service skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and appropriate for the role. A smart appearance can set the tone for a positive interview experience.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Weekend Duty Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in supervisory roles and customer service. We want to see how you've led teams and handled customer queries, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Duty Manager role. Share your passion for excellent service and how you can motivate a team to achieve high standards.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of how you handle challenging situations. We love candidates who can stay calm under pressure, so share a story or two about how you’ve successfully navigated tough times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Elior
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Duty Manager. Familiarise yourself with daily operations, customer service expectations, and health & safety standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team or handled challenging situations. Highlight how you motivated staff and maintained high service standards. This will demonstrate your capability to support and supervise team members effectively.
✨Practice Problem-Solving Scenarios
Think of potential customer queries or complaints you might face as a Duty Manager. Prepare responses that showcase your excellent communication and problem-solving abilities. Being able to articulate how you'd handle these situations will impress the interviewers.
✨Be Ready for Compliance Questions
Since health & safety and compliance are crucial for this role, brush up on relevant procedures. Be prepared to discuss how you ensure these standards are met in your previous roles. This shows that you take these responsibilities seriously and are ready to maintain a safe environment.