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- Tasks: Lead a team to create unforgettable dining experiences and manage exciting events.
- Company: Luxury hospitality brand focused on exceptional service and guest satisfaction.
- Benefits: Performance-based bonuses, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with a focus on creativity and service excellence.
- Why this job: Join a passionate team and make a real impact in the world of luxury events.
- Qualifications: Experience in hospitality or event management with strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Based onsite at our Bishops Avenue residence, we are seeking a Restaurant Manager to ensure that every event delivers a seamless, memorable guest experience while maintaining operational efficiency, quality standards, and profitability.
Working Pattern: 2 days out of 7 | 10:00am - 8:00pm | 20 hours per week
This position is eligible for a performance-based bonus in addition to base compensation. Bonus amounts and payout timing are determined by individual performance, achievement of team and company goals, and overall business results. Bonus eligibility and structure may vary by year and are subject to the terms of the company's bonus program in effect at the time of payout.
Key Responsibilities:
- Champion a resident-first culture, ensuring every interaction reflects warmth, professionalism, and attention to detail.
- Professionally and promptly manage incoming enquiries via phone and email, following up and driving them through to resolution.
- Anticipate client and guest needs, resolving issues discreetly and proactively.
- Gather client and guest feedback to continuously enhance the overall experience.
- Conduct site show rounds for prospective clients, families, and partners.
- Conduct menu tastings and work closely with clients to tailor events to their expectations.
- Identify and develop marketing and promotional opportunities to enhance event uptake and brand awareness.
- Maintain consistently high service standards aligned with brand and hospitality expectations.
- Plan, coordinate, and execute catering services for events including corporate functions, conferences, and social events.
- Oversee event setup, service flow, and breakdown to ensure flawless execution.
- Collaborate with culinary, sales, and event teams to deliver cohesive and timely service.
- Ensure menus, service styles, and event details align with client expectations and brand standards.
What can you bring?
- Passion for service excellence and people.
- Proven experience as an Event Manager or in a senior hospitality/events role.
- Strong project management skills with the ability to manage multiple events simultaneously.
- Knowledge of KPIs and marketing techniques relevant to event and hospitality management.
- Outstanding communication, presentation, and negotiation skills.
- A strong customer service ethos with a genuine passion for creating memorable experiences.
- A BSc/BA in PR, Marketing, Hospitality Management, or a related field (preferred but not essential).
The ideal candidate is a hands-on hospitality leader who inspires service teams, anticipates guest needs, and consistently delivers elevated dining and event experience. If you are passionate about hospitality, thrive on delivering exceptional events, and want to make a meaningful impact in a luxury setting, we would love to hear from you.
Restaurant Manager in London employer: Elior
Contact Detail:
Elior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Restaurant Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a networking event or an interview, let your passion for service excellence shine through. Share stories of how you've created memorable experiences in past roles.
✨Tip Number 3
Be proactive! If you see a restaurant or venue you admire, don’t hesitate to reach out directly. Express your interest in working with them and highlight how you can contribute to their success. It shows initiative and enthusiasm!
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly helps us get to know you better. Plus, it’s a great way to showcase your commitment to joining our team.
We think you need these skills to ace Restaurant Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through! We want to see how much you care about creating memorable experiences for guests. Share specific examples of how you've gone above and beyond in previous roles.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in event management and customer service. We love seeing how your skills align with what we're looking for!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well. This shows us that you can communicate effectively, which is key in our industry.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Elior
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent events. Understanding their approach to hospitality and how they prioritise guest experiences will help you align your answers with their expectations.
✨Showcase Your Event Management Skills
Prepare specific examples from your past experience where you successfully managed events. Highlight your project management skills and how you handled challenges, ensuring you demonstrate your ability to maintain high service standards under pressure.
✨Demonstrate a Resident-First Mindset
During the interview, emphasise your passion for creating memorable experiences. Share anecdotes that illustrate how you’ve anticipated client needs and resolved issues proactively, showcasing your commitment to a resident-first culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future plans. This not only shows your genuine interest but also gives you a chance to assess if the company aligns with your career goals and values in hospitality.